Auto IME Customer Service Admin
Blank StreetSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, AutomotiveIndustries
Requirements
- Ability to drive sales and financial performance through merchandising, pricing, inventory management, budgeting, forecasting, and assessing trends
- Skills in providing customer service, including acknowledging customers, identifying needs, assisting with purchases, resolving issues, and promoting products
- Knowledge of Auto Care Center and automotive products/services, with ability to explain them and ensure technician training/certification
- Capability to maintain sales floor/service area, including stocking, rotating, organizing, signing, pricing, securing merchandise, and handling claims/returns
- Compliance with safety, OSHA, environmental disposal (e.g., batteries, tires, oil), and company policies/procedures
- Experience in coordinating job-related activities, developing stakeholder relationships, setting goals, measuring progress, and promoting adaptability/learning
- Supervisory skills for hiring, training, mentoring associates, assigning duties, providing recognition, and fostering a belonging mindset
- Commitment to Walmart values: Respect the Individual (building teams, embracing differences, collaborating, attracting/retaining talent), Act with Integrity (ethics, accountability, regenerative goals), Serve Customers/Members (delivering results, adapting to shopping behaviors, EDLP/EDLC)
Responsibilities
- Drive sales and financial performance in Auto Care Center/service area by managing merchandise, presentation, pricing, inventory, budgeting, forecasting, and correcting deficiencies to meet goals
- Provide customer service by assisting customers, processing requests/service orders, explaining products/services, staging vehicles, and supporting workflow
- Maintain Auto Care Center, sales floor, and service area by stocking/rotating merchandise, removing damaged goods, organizing displays, signing/pricing, securing items, maintaining equipment, handling claims/returns, zoning, ordering supplies, and ensuring safety/OSHA/environmental compliance
- Coordinate and oversee job-related activities by building stakeholder relationships, supporting plans/initiatives, communicating goals, measuring progress, identifying improvements, and promoting learning
- Supervise and develop associates through hiring, training, mentoring, assigning duties, recognition, and promoting belonging
- Ensure compliance with company policies, support Open Door Policy, and model ethics/integrity in business practices
- Build high-performing teams, embrace diversity, foster belonging, collaborate effectively, attract/retain talent, and recognize contributions
- Uphold integrity by modeling Walmart values, holding accountable, supporting regenerative goals, acting humbly/selflessly, and prioritizing customers/members
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the location for this Auto Care Center Coach role?
The position is located at 2769/Walzem in San Antonio, USA.
What key skills are needed for the Auto Care Center Coach role?
Key skills include driving sales and financial performance through budgeting, forecasting, and inventory management; providing customer service and resolving issues; maintaining the sales floor and ensuring compliance with safety and company policies; and supervising associates through hiring, training, and mentoring.
What is the company culture like for this role?
The culture emphasizes building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and promoting continuous learning and opportunities for all associates to thrive.
What makes a strong candidate for the Auto Care Center Coach position?
Strong candidates excel in sales driving, customer service, team supervision and development, maintaining operational standards, and fostering a culture of belonging while ensuring compliance with company policies.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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