Regional Asset Protection Manager
BJ's Wholesale ClubSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to detect, deter, investigate, and resolve violations of company policies and criminal activities, including fraud and illegal activities
- Skills in conducting investigations, obtaining evidence, taking statements, writing case reports, and providing courtroom testimony
- Experience participating in collaborative efforts with other investigative entities
- Knowledge of monitoring safety and risk controls, ensuring effective safety programs, supervising safety teams, identifying accident trends, and implementing prevention solutions
- Ability to observe work practices, provide training on accident prevention, communicate safety plans, and oversee safety reviews
- Expertise in managing facility-level training and execution of asset protection, safety functions, claims, and receiving procedures
- Proficiency in reviewing policies, procedures, compliance guidelines (e.g., cold chain, hazardous materials), identifying gaps, determining training needs, and delivering training
- Capability to manage claims and receiving operations, ensuring timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries
- Skills in providing direction for claims/receiving issues, maintaining documentation, and reporting
- Demonstrated ability to model exceptional customer service standards, follow the One Best Way (OBW) service model, and manage customer service initiatives (e.g., store of the community, outreach programs)
- Experience resolving customer needs, complaints, issues, developing action plans, and providing process improvement leadership
- Financial acumen to drive performance and sales, review P&L statements, manage budgeting, forecasting, expense control, merchandise presentation, inventory flow, and operational processes
- Ability to develop action plans to mitigate shrink and achieve sales/profit goals
- Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, and ensuring staffing needs are met
- Leadership in leading teams through teaching, training, active listening, touring stores, providing feedback (Tour-to-Teach), communicating, collaborating, utilizing technology, introducing change, and communicating objectives
- Proficiency in controlling merchandise loss, identifying performance goals, building accountability, measuring adherence to loss prevention policies, reviewing inventory variances, conducting audits, and monitoring trends
Responsibilities
- Detect, deter, investigate, and resolve violations of company policies and criminal activities by investigating fraud/illegal activities, obtaining evidence, taking statements, writing reports, providing testimony, and collaborating with investigative entities
- Monitor safety and risk controls by ensuring effective safety programs, supervising safety teams, identifying accident trends, implementing prevention solutions, observing practices, training associates, communicating plans, and overseeing safety reviews
- Manage facility-level training and execution of asset protection, safety functions, claims, and receiving procedures by reviewing policies/compliance, identifying gaps, determining/developing/delivering training
- Manage claims and receiving operations by ensuring proper policies/procedures, timely claim processing (damaged/defective/returned/liquidated items), handling deliveries, providing direction, maintaining documentation/reporting
- Model and demonstrate exceptional customer service by following OBW model, managing/supporting initiatives (e.g., community programs), resolving issues, developing action plans, and leading process improvements
- Drive financial performance and sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise presentation/inventory/operations, and implementing plans to mitigate shrink and achieve goals
- Provide supervision and development for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, communicating effectively, recruiting, and meeting staffing needs
- Lead and develop teams by teaching/training, listening, touring stores/providing feedback, communicating/collaborating on operations/merchandising/company direction, leading change, providing guidance, and communicating objectives
- Control unexplained merchandise loss and improve profitability by identifying/communicating goals, building accountability, measuring policy adherence, reviewing variances/inventory, conducting audits/reviews, gathering data, and monitoring trends
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
Is remote work an option for this role?
This information is not specified in the job description.
What key skills are needed for the Asset Protection Operations Coach Trainee role?
Key skills include investigating fraud and illegal activities, monitoring safety and risk controls, managing training and execution of asset protection functions, handling claims and receiving operations, and supervising associates.
What is the work environment like at Walmart for this position?
The role involves working within a facility or store, focusing on asset protection, safety, customer service, and supervising hourly associates in a retail setting.
What makes a strong candidate for this trainee position?
Strong candidates have experience in investigations, safety management, training delivery, claims processing, customer service, financial oversight, and supervising associates.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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