Twilight Manager at Ada

Gosport, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Experience managing shift-based teams in retail, hospitality or logistics
Strong operational awareness—able to balance productivity with colleague engagement
Clear communicator with excellent planning and leadership skills
Comfortable working through change and ensuring smooth transitions between shifts
Motivated by personal development and team success

Responsibilities

Lead twilight colleagues to deliver strong outcomes in stock control, customer service, and merchandising
Ensure replenishment plans and routines are completed efficiently during your shift
Conduct effective handovers with Night Managers, ensuring operational continuity
Resolve issues quickly and professionally, maintaining legal compliance and colleague safety
Coach and engage twilight colleagues to build confidence, skills, and teamwork

Skills

Key technologies and capabilities for this role

team managementstock controlcustomer servicemerchandisingreplenishment planningshift handoversleadershipcoachingoperational planningcompliancesafety

Questions & Answers

Common questions about this position

What is the salary for the Twilight Manager position?

The position offers a competitive salary plus benefits.

Is this a remote role, or where is it located?

The role is located in Gosport and requires on-site presence for shift-based store management.

What skills and experience are required for this role?

Required experience includes managing shift-based teams in retail, hospitality or logistics, strong operational awareness to balance productivity and engagement, clear communication, excellent planning and leadership skills, and comfort working through change.

What benefits are offered with this position?

Benefits include 15% colleague discount, discretionary company bonus scheme, enhanced electric car scheme, free eye tests, Stream flexible pay access, company pension, wellbeing services like 24/7 virtual GP and EAP, inclusion networks, excellent parental leave policies, recognition programme, and various discounts.

What makes a strong candidate for the Twilight Manager role?

Strong candidates have experience managing shift-based teams in retail, hospitality or logistics, demonstrate strong operational awareness, clear communication, planning and leadership skills, and are motivated by personal development and team success.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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