Trust and Safety, Fraud and Abuse Analyst at Notion

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

At least 2 years of experience supporting users of a software application
Clear communicator with strong analytical, investigative, and problem-solving skills, able to work with both technical and non-technical audiences
Familiar with risk assessment techniques, comfortable doing independent research, and able to triage risk and security questions effectively
Able to balance user expectations while adhering to security policies and compliance boundaries, comfortable finding creative solutions in ambiguity
Able to collaborate effectively with peers and across teams in multiple offices
Familiar with SQL or other query-based languages and able to write or manipulate queries to gather data

Responsibilities

Help develop user-facing risk monitoring processes, perform account reviews, and manage account activity escalations
Work with Engineering teams to build better account review and moderation tools
Help investigate, draft, and implement fraud & abuse policy & operations with Legal and Security
Respond to high priority customer and internal escalations related to account access, user behavior, and compliance screenings
Manage to key performance metrics defined within Platform Security
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
Provide materials and training to BPO partners and maintain outsourcing resources through regular audits & updates
Participate in a semi-quarterly on-call rotation to provide support during high-priority incidents

Skills

Key technologies and capabilities for this role

Fraud AnalysisAbuse DetectionAccount ReviewRisk MonitoringEscalation ManagementPolicy DevelopmentCompliance ScreeningModeration ToolsPerformance MetricsPlatform Security

Questions & Answers

Common questions about this position

What is the work location and policy for this role?

The role is hybrid, requiring all team members to work from Notion's offices on Mondays and Thursdays, designated as Anchor Days, with certain teams or positions possibly needing additional in-office days.

What key skills are required for the Fraud and Abuse Analyst position?

Candidates need at least 2 years of experience supporting users of a software application, strong analytical, investigative, and problem-solving skills with clear communication for technical and non-technical audiences, familiarity with risk assessment techniques and SQL or other query languages, and the ability to collaborate across teams.

What is Notion's company culture like?

Notion emphasizes in-person collaboration as essential to its culture, requiring team members to work from offices on designated Anchor Days.

What experience makes a strong candidate for this role?

A strong candidate has 2+ years supporting software users, excels in analytical investigation and clear communication across technical and non-technical teams, knows risk assessment and SQL, and can creatively solve ambiguous problems while collaborating remotely.

Is there information on salary or compensation for this position?

This information is not specified in the job description.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Risks

Increased competition from AI-enhanced tools like Evernote.

Potential trust issues with AI features due to factual inaccuracies.

User resistance to adopting new productivity tools.

Differentiation

Notion combines note-taking, task management, and databases into a single platform.

The platform offers customizable workspaces for personal and collaborative use.

Notion AI assists with tasks like text generation and predictive analytics.

Upsides

Integration with Slack and Google Drive enhances workflow automation.

Acquisition of Skiff strengthens Notion's privacy offerings.

Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

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