Transfer Agency, Client Service Manager at Northern Trust

Luxembourg

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Several years’ experience in a client servicing role, preferable in Transfer Agency
Fluency in English (written and spoken) is essential. An additional language is advantageous
MFGI (MultiFonds) and Omni workflow is an advantage
Team player
Attention to details and focus on quality
Strong analytical skills

Main point of contact between Clients and Transfer Agency
Take ownership to service a group of Clients assigned
Respond and resolve Client and Partners requests accurately and timely. Ensure excellence in the quality of the outgoing communications and that all e-mail requests are acknowledged or answered by end of business day
Facilitate review and update of Service Level Agreements, Trailer Fee Agreements and Operating Memorandum for all TA activities
Review and coordinate prospectus amendments
Prepare KPI reports, Service Review packs and Board packs and represent Client Service Management at Client meetings
Facilitate completion of Due Diligence Questionnaires for all TA activities. Coordinate TA Partners attendance to Client Due Diligence onsite visit
Provide auditors with the requested documentation or samples to perform testing for Client Service related activities. Ensure remedial actions are implemented and closed timely
Maintain up to date Client Matrix and Reporting Matrix
Review and update Client Servicing procedures