Training Operation Specialist - Mexico Remote at Propel

Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Accounting, Bookkeeping, FintechIndustries

Requirements

The ideal candidate will possess strong instructional design and training content creation skills, including e-learning, guides, and live sessions. Proficiency in Learning Management System (LMS) administration, such as Lessonly, TalentLMS, or Moodle, is required. Experience with data tracking and reporting using tools like Excel and Google Sheets is necessary, along with the ability to evaluate and improve content based on feedback loops. Candidates must also have experience coordinating training logistics, both virtual and in-person. Strong communication and presentation skills, analytical thinking for measuring training effectiveness, and excellent organizational skills for managing multiple projects and deadlines are essential. The ability to collaborate across departments and adapt to evolving training needs is also a key requirement.

Responsibilities

The Training Operation Specialist will be responsible for designing, developing, and delivering engaging and scalable training materials, including e-learning modules, live sessions, and comprehensive guides. They will manage and track training assignments through the LMS, ensuring all employees complete required modules, and maintain LMS content while troubleshooting technical issues with IT. A key duty involves analyzing training data to report on completion rates, knowledge retention, and overall impact. The specialist will also coordinate all aspects of training logistics, including scheduling and communications, and gather participant feedback to drive continuous improvement of training content. Partnering with managers to ensure training initiatives align with business needs is also a core responsibility.

Skills

Instructional Design

E-learning

Training Content Creation

LMS Administration

Lessonly

TalentLMS

Moodle

Data Tracking

Reporting

Excel

Google Sheets

Content Evaluation

Training Logistics Coordination

Communication

Presentation Skills

Analytical Thinking

Organizational Skills

Propel

Mobile app for managing social benefits

About Propel

Propel focuses on improving access to social welfare resources for low-income Americans through its mobile app, Providers. This app allows users to easily check their EBT balances without needing to call a customer service number, making it more convenient for them to manage their benefits. Additionally, Providers offers personalized deals, such as coupons and resources, to help users save money, as well as job postings that cater to various schedules, from temporary gigs to full-time positions. Propel distinguishes itself from competitors by specifically targeting the needs of low-income individuals who are often neglected by traditional tech solutions. The company's goal is to enhance the user experience of America's safety net and to raise awareness about critical issues like Medicaid churn, ensuring that users can navigate these challenges effectively.

New York City, New YorkHeadquarters

2014Year Founded

$85.6MTotal Funding

GRANTCompany Stage

Consumer Software, Social ImpactIndustries

51-200Employees

Benefits

Generous vacation policy

Unlimited sick days

Medical, dental, & vision coverage

401k with employer match

16 weeks parental leave

New tech tools

Remote first

Risks

Competition from new fintech startups may erode Propel's market share.

Changes in EBT and SNAP policies could affect Providers app functionality.

Reliance on partnerships poses risks if key partners withdraw or change terms.

Differentiation

Propel's Providers app offers instant EBT balance-checking, unlike traditional methods.

Providers app integrates job postings, aiding users in finding suitable employment opportunities.

Propel addresses Medicaid churn, helping users navigate post-pandemic healthcare challenges.

Upsides

Partnership with Papa Murphy's enhances user engagement through tailored offers.

Real-time payment tools integration could improve users' financial health.

Free tax filing services increase user retention and attract new users.

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