Training Manager, Claims at AIG

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Claims ProcessingIndustries

Requirements

Deep knowledge and expertise in claims training and instructional design
Experience managing multiple aspects of training programs in a large matrix organization
Ability to network with stakeholders and subject matter experts across regions
Proficiency in instructional design methodologies (formal, informal, blended) and modern learning methods (guided discovery, case method, problem-based, game-based, competency-based)
Skills in analyzing target audience, job tasks, learner environment, and existing content
Capability to develop performance measures (tests, questionnaires, interviews, simulations)
Experience selecting and sequencing instructional content
Proficiency in creating job/task analysis, training needs analysis, design documents, storyboards, video scripts, project plans
Project management skills to deliver on time, on budget, and within scope
Ability to research evolving trends in learning and recommend innovative tools/techniques
Experience as an influencer driving continual improvement

Responsibilities

Design, implement, and drive continuous improvement of end-to-end learning processes
Design programs and curricula while working with virtual teams
Collaborate with L&D teams, Quality Assurance, and subject matter experts on course design, development, and delivery
Analyze target audience, job tasks, learner environment, and existing content to identify instructional strategies
Develop performance measures including criterion-referenced tests, questionnaires, interviews, and simulations
Design and develop learning solutions using modern methods to impact behavior, attitude, knowledge, and skills
Create and maintain job/task analysis, training needs analysis, design documents, storyboards, video scripts, project plans, and other artifacts
Develop and maintain training materials, documentation, manuals, job-aids, quick-reference guides, and training aids
Deliver training including train-the-trainer via classroom and virtual instructor-led sessions
Collect and analyze program data to evaluate effectiveness, identify issues, and recommend improvements
Coordinate and facilitate live location-based training sessions
Contribute to shaping and developing learning plans, programs, and expanding CLAIMS UNIVERSITY
Support immediate and long-term learning strategies aligned with AIG’s Insurance Claims objectives

Skills

Instructional Design

Training Facilitation

Learning Program Development

Stakeholder Management

Curriculum Design

Learning Technologies

Claims Training

Adult Learning Principles

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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