Trade Support Engineer at DRW

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TradingIndustries

Requirements

Superior troubleshooting skills and the ability to navigate issues which may not have a pre-defined runbook process
Strong communication skills, including the ability to communicate clearly and concisely with colleagues from many different backgrounds both written and verbally, and an understanding of appropriate levels of communication to ensure colleagues and stakeholders remain aware of current status and ongoing efforts during troubleshooting, investigations and projects
The ability to work autonomously while still leveraging the knowledge and skillset of colleagues
Prior experience supporting high performance trading systems (proprietary trading systems experience preferred)
Script development experience (a plus)
Linux & Windows platform support experience in a large-scale production environment
Demonstrated knowledge of network communications, including use of multicast networking
Flexibility in work schedule to help ensure team coverage; rotating on-call coverage required
Curiosity and the desire to fully understand the technologies and systems you are working with
Strong organizational skills, including ability to effectively plan and prioritize

Responsibilities

Work as part of a global team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring, with goals of anticipating and avoiding issues before they occur, minimizing downtime and quick recovery from incidents in a 24x7 trading environment
Ensure maximum trading system availability to avoid missing any key trading opportunities
Troubleshoot trading system production incidents, whether technical or non-technical in nature, working with internal teams responsible for proprietary and third-party trading systems and services as well as external teams such as exchanges, brokers and software or service vendors, in time-critical situations
Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe
Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools
Build documentation for common procedures, troubleshooting scenarios and system architecture

Skills

Key technologies and capabilities for this role

production supportsoftware deploymentsystem monitoringapplication supportconfiguration managementincident managementtrading systemstroubleshooting

Questions & Answers

Common questions about this position

What skills are required for the Trade Support Engineer role?

Superior troubleshooting skills and the ability to navigate issues without pre-defined runbooks are essential, along with strong communication skills to communicate clearly and concisely with colleagues.

Is this a remote position or does it require working in an office?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at DRW?

DRW operates with respect, curiosity, and open minds, emphasizing high expectations, integrity, innovation, and a willingness to challenge consensus in a high-performance trading environment.

What makes a strong candidate for this Trade Support Engineer position?

Candidates with superior troubleshooting skills for complex issues without predefined processes and strong communication abilities to collaborate globally with traders, developers, and external vendors stand out.

DRW

Proprietary trading and risk management firm

About DRW

RGM Advisors engages in proprietary trading using its own capital to operate in various financial markets. The firm focuses on developing trading strategies that utilize advanced technology and data analytics to manage risk and pursue high returns. By serving institutional clients such as hedge funds and investment banks, RGM Advisors maintains a flexible business model that allows it to trade its own money, rather than clients' funds. This approach enables better risk management and the ability to generate revenue through trading profits, achieved by employing sophisticated algorithms and market-making strategies. RGM Advisors is distinguished by its global presence and its commitment to attracting top talent, providing them with the tools needed to excel and rewarding exceptional performance.

Chicago, IllinoisHeadquarters

2001Year Founded

M_AND_ACompany Stage

Quantitative Finance, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Daily catered breakfast & lunch

Massages

Social events

Gym subsidy

Flexible work arrangements

Monthly tastings

Game room

On-site yoga classes and meditation

Employee led affinity groups

Mentor/mentee outings

Trivia nights

Educational opportunities

DRW-sponsored sports teams

Poker tournament

Private mother's suite

Risks

Increased competition from algorithmic trading firms may erode DRW's market share.

Cryptocurrency market volatility poses risks to DRW's crypto-assets strategy.

Talent war in tech and finance sectors may impact DRW's ability to retain top talent.

Differentiation

DRW combines technology, research, and risk management for diversified trading opportunities.

They operate using their own capital, allowing quick pivots to capture opportunities.

DRW has expanded into real estate, venture capital, and crypto-assets.

Upsides

Machine learning algorithms enhance predictive accuracy and risk management in trading.

DeFi platforms offer new opportunities for higher returns in crypto-assets.

Quantum computing revolutionizes trading strategies with faster, complex data analysis.

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