Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Maintains a friendly and positive attitude
Delivers service excellence and resolves member concerns
Commits to GOLD Member Standards (Greet, Anticipate, Appreciate)
Understands production and/or financial performance reporting
Complies with safety and cleanliness standards
Properly utilizes tire bay equipment
Certified per DOT requirements for filling propane tanks (if needed)
At least 18 years old for 401(k) eligibility
Responsibilities
Assist members in the selection and purchase of tires, including verifying sizes for vehicles
Properly install tires, including mounting, dismounting, rotating, and balancing
Repair tires as needed
Properly dispose of tires
Fill propane tanks as needed if certified per DOT requirements
Maintain a clean and professional tire bay and waiting area
Merchandise tire displays and automotive products
Provide knowledgeable service to members at the tire desk
Coordinate with Home Office regarding member tire needs as needed
Maintain an accurate and complete supply inventory
Understand and appropriately utilize available special-order tire programs
Ensure all tire bay scheduling data and documentation is completed for sales and service orders
Complete necessary tire bay documentation
Maintain tire bay policies and procedures
Support club policies, procedures, and compliance
Work as a team to deliver GOLD club standards daily, including grand opening look, stocking items, executing promotional plans, maintaining signage, and keeping areas clean and organized