Ability to carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Ensure a safe and positive environment for members and team members
Embrace inclusion and diversity through collaboration and respect
Work as a team to achieve goals with speed and agility
Innovate and adapt to changes
Maintain a friendly and positive attitude
Deliver service excellence, resolve and deescalate member concerns
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Uphold club standards: team delivery of GOLD standards daily, grand opening look, stocked items, promotional plans executed, visible accurate signage, clean and organized
Understand how to access and read production and/or financial performance reporting for the department
Comply with safety and cleanliness standards and properly utilize tire bay equipment
Responsibilities
Assist members in the selection and purchase of tires
Properly install and repair tires, including mounting, dismounting, rotating, and balancing tires
Complete necessary tire bay documentation
Maintain tire bay policies and procedures
Properly dispose of tires and ensure propane tanks are filled per club policy
Maintain a clean and professional tire bay and waiting area
Merchandise tire displays and automotive products
Provide knowledgeable service to members at the tire desk
Coordinate with Home Office regarding member tire needs as needed
Maintain an accurate and complete supply inventory
Understand and appropriately utilize available special-order tire programs