Ability to carry out job functions and responsibilities as assigned
Support application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Ensure a safe and positive environment for members and team
Embrace inclusion and diversity, work collaboratively with respect
Maintain a friendly and positive attitude
Deliver service excellence, resolve and de-escalate member concerns
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Work as a team to deliver GOLD club standards daily (Grand opening look, stocked items, promotional plans executed, accurate signage, clean and organized)
Understand production and/or financial performance reporting for the department
DOT certification for filling propane tanks if needed
Responsibilities
Assist members in the selection and purchase of tires, including verifying sizes for vehicles
Properly install tires, including mounting, dismounting, rotating, and balancing
Repair tires as needed
Complete necessary tire bay documentation and scheduling data for sales and service orders
Maintain tire bay policies and procedures
Properly dispose of tires and ensure propane tanks are filled per club policy
Maintain a clean and professional tire bay and waiting area
Merchandise tire displays and automotive products
Provide knowledgeable service to members at the tire desk
Coordinate with Home Office regarding member tire needs as needed
Maintain an accurate and complete supply inventory
Utilize available special-order tire programs appropriately
Comply with safety and cleanliness standards and properly utilize tire bay equipment