Tier 2, Technical Support Representative - (Home-Based 10am-7pm ET) at IQVIA

Denver, Colorado, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, BiopharmaIndustries

Requirements

High School diploma or equivalent
1+ year of Technical Support experience
Previous experience working in a customer care environment
Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers
PC hardware and configuration skills
Intermediate IT networking knowledge
High-speed home internet connection
Ability to work 40 hours per week (available shift is 10am EST – 7pm EST), including one Saturday shift (8am EST – 5pm EST) every four weeks

Responsibilities

Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™
Trouble-shoot network problems including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues
Log interactions into the CRM system
Evaluate and escalate calls to field teams for critical issues and hardware issues
Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses
Research technical and software issues to identify trends for early detection and repair
Perform data migration on customer computers

Skills

Optos Panoramic200

Windows OS

Network Troubleshooting

Wireless LAN

PC Configuration

Technical Support

Retinal Scanning

Customer Support

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

Land your dream remote job 3x faster with AI

Try Jobo Free