Third Line Citrix Engineer at DXC Technology

Preston, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Eligible for high level UK Security clearance
Proven experience within a Third Line Support role (2+ years desirable)
Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM)
Experience with Windows Server, Active Directory, Group Policy, and FSLogix
Strong understanding of ITIL processes and enterprise support models
Operations knowledge – VMWare, HyperV, XenServer, Invanti
Strong knowledge of Microsoft based operating systems, including Windows 10 & Win11
Desirable: Working knowledge of supporting UK Secure Paradox solution (Becypt)
Desirable: Analytics, specifically Systrack / Nexthink (training provided)
Desirable Qualifications: Citrix Certified Expert – Virtualisation (CCE-V) or equivalent; Microsoft certifications (e.g., MCSA, MCSE); Exposure to cloud platforms (Azure, AWS) and hybrid environments
Passionate about technology, natural problem solver, ability to work with an Agile Team, self-driven, focused on continuous improvements

Responsibilities

Provide Third-Line Technical Support for incident escalations & problem record progression
Act as point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler
Lead the diagnosis and resolution of complex technical issues across Citrix platforms
Manage and optimise Citrix policies, profiles, and user experience
Collaborate with architecture and engineering teams to design and implement Citrix solutions
Support patching, upgrades, and migrations of Citrix components
Perform both proactive and reactive problem record progression and root cause analysis
Take a pro-active approach towards defect management resolutions as part of technical assurance activities
Work confidently with internal and cross capability teams alongside account and customer engagement
Maintain a high degree of customer service for all support queries and adhere to all service management principles

Skills

Key technologies and capabilities for this role

CitrixXenAppXenDesktopCitrix CloudNetScalerCitrix policiestroubleshootingroot cause analysispatchingupgradesmigrations

Questions & Answers

Common questions about this position

Is this role remote or office-based?

The role is expected to be mainly based in Preston and requires on-site support.

What are the essential skills required for this Third Line Citrix Engineer position?

Essential skills include proven experience in a Third Line Support role, strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM), experience with Windows Server, Active Directory, Group Policy, and FSLogix, and a strong understanding of ITIL processes.

What is the salary or compensation for this position?

This information is not specified in the job description.

What security clearance is required for this role?

Successful applicants must be eligible for high level UK Security clearance due to customer requirements.

What kind of candidate is DXC looking for in this role?

DXC seeks a driven individual who enjoys problem solving, takes control of situations to drive technical solutions, puts customers’ needs first, and is looking to develop their career with a drive to learn.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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