Teller at M&T Bank

Exton, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

BankingIndustries

Requirements

High school diploma or equivalent
One to two years of general experience
Successful completion of the retail training program
Ability to maintain a balancing rate of 85% in accordance with Retail Policies and Procedure manual
Flexibility around branch hours (Monday - Thursday: 8:30 am - 5:00 pm; Friday: 8:30 am - 6:00 pm)
Strong interpersonal skills with ability to work independently and as a team player
Physical ability to operate keypad device (70% of day), electronic equipment (10%), office equipment (10%); stand 2 hours/day, sit 5 hours/day in leaning position; lift up to 10 lbs. routinely (2x/day), max 20 lbs. (1x/day)

Responsibilities

Develop working skill set, strong knowledge of policies, procedures, and bank products/services
Operate customer service window to provide exceptional customer service on various transactions, suggest solutions, refer customers, and resolve issues accurately and efficiently
Utilize computer systems to identify customers, verify transactions, protect against fraud (e.g., verify balances, place holds, document ID)
Accept deposits, verify endorsements, issue receipts; accept checks for cashing (verify endorsements, balances, refer as needed); handle savings deposits/withdrawals
Provide additional services (e.g., bank money orders, loan payments, other payments)
Balance cash drawer daily; assist in ATM and vault balancing as applicable
Promote bank services, answer questions, profile customers to identify needs, produce leads for Personal Banker
Contribute to branch goals, sales, and service standards; execute professional sales/service behaviors using Sales & Service Opportunity tool
Provide services like night deposits, mail deposits, safe deposit admittance as needed
Maintain positive relationships with customers and employees; attend and complete training
Perform additional duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceTransaction ProcessingCash HandlingDeposit VerificationCheck CashingFraud PreventionBanking PoliciesComputer SystemsBalancingRetail Banking

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What is the location for this teller role?

The position is located at 410 Exton Square Pkwy, Exton, PA 19341.

What are the working hours for this job?

Hours are Monday - Thursday: 8:30 am - 5:00 pm and Friday: 8:30 am - 6:00 pm, with flexibility around branch hours required.

What skills are required for the teller position?

Key skills include exceptional customer service, accuracy and balancing (maintaining 85% balancing rate), knowledge of bank policies/procedures/products, computer systems proficiency, and sales/service behaviors.

What salary or benefits are offered for this role?

This information is not specified in the job description.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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