Client Engagement Specialist
PhiloSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Telepharmacy Technician – (Onsite – Store 05530 – Surprise, Arizona) – Full Time at CVS Health
Surprise, Arizona, United States
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Pharmacy, RetailIndustries
Requirements
- Skills and responsibilities of a standard Pharmacy Technician
- Ability to oversee safe and secure operation of a Remote Dispensing Pharmacy, including serving as keyholder and managing alarm/safe codes
- Knowledge of inventory management, including controlled substances, ordering, cycle counts, returns, refrigerator organization, and temperature logging
- Capability to review Inventory Excellence Report and partner with team for improvements
- Proficiency in handling operational communications (e.g., email, myWork tasks)
- Understanding of WeCARE workflow best practices, customer service, and patient care
- Growth mindset to support business outcomes, inspire team, and embrace change
- Experience or ability to mentor and train new hires in Telepharmacy
- Clinical, technical, and insurance knowledge for assisting customers, including basic drug understanding
- In-depth knowledge of CVS workflow procedures and quality assurance standards across workstations (Pick-Up, Drop-Off, Drive-Thru, Production)
- Ability to communicate with patients, co-workers, insurance companies, and prescribers where allowed by law
- Skills for face-to-face patient interaction, including collecting medical history to update patient profiles
- As allowable in applicable states, certification and training for expanded responsibilities like administering vaccinations
Responsibilities
- Oversee all daily operations of the Telepharmacy Remote Dispensing Pharmacy under Pharmacist oversight from a Supervising Pharmacy
- Manage safe and secure operation, including protecting pharmacy products, with focus on refrigerated items and controlled substances
- Oversee pharmacy inventory management: review orders, check in products, perform cycle counts, maintain perpetual inventory, execute ordering, returns-to-stock, one-by-one returns/outdates, refrigerator organization, temperature logging, and waiting bin management
- Conduct monthly review of Inventory Excellence Report and collaborate with Telepharmacy team to improve inventory practices
- Serve as point person for annual inventories, resets (e.g., Rx Planograms), and pharmacy-related AP Pulse Checks
- Receive and act on operational communications, completing required tasks (e.g., email, myWork)
- Improve total store service foundations through outstanding performance in WeCARE workflows, customer service, and patient care
- Demonstrate growth mindset, inspire/motivate store team to embrace change, workflow enhancements, and new products/services
- Mentor and support onboarding, training, and development of new Telepharmacy hires
- Provide excellent customer service: expand knowledge using tools/training to assist customers effectively
- Fulfill prescriptions: follow CVS workflows and QA standards, manage workstations, shift to help team as needed
- Communicate with patients, co-workers, insurance companies, and prescribers where allowed
- Engage in face-to-face patient interactions: collect and update medical history in patient profiles
- As allowable in applicable states and with certification/training, administer vaccinations and expand clinical/managerial responsibilities
Skills
Pharmacy Technician
Inventory Management
Controlled Substances
Cycle Counts
Customer Service
Telepharmacy
Refrigerator Temperature Logging
Product Ordering
Service Recovery
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees