Técnico de Calidad at Aptiv

Nuevo Laredo, Tamaulipas, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

(None specified)

Responsibilities

Execute customer satisfaction processes through customer complaint response procedures, adhering to customer-specific requirements, utilizing 8D, DPS, DPRTS, Customer Portal, control plan execution, and PFMEA updates
Ensure customer satisfaction process
Ensure customer KPI performance
Ensure customer complaint response on customer portals for all WFCC and CSE reports
Ensure customer-specific requirements and communication to plant
Participate in any other tasks related to the position
Ensure flow 5/Mass production customer satisfaction process
Implement Quality Alerts and ICA (Interim Containment Action)
Analyze part returns due to warranty issues
Prepare customer presentations regarding quality issues
Ensure temporary measures are eliminated once process performance and stabilization return to expected levels
Monitor customer KPI performance, analyze data over weekly, monthly, and annual periods
Apply continuous improvement processes to upgrade customer KPIs and identify relevant activities
Perform corrective action processes for customer KPIs below target
Maintain a lessons learned database to capitalize on learnings
Coordinate with the multidisciplinary team for problem-solving
Control of all inventory available at the pipe line
Provide first answer within 24 hours
Ensure root cause analysis process completion
Ensure the implementation of irreversible corrective actions
Provide final answer with root cause identified and action plan defined within 14 days
Submit corrective action related to customer complaints (WFCC, Unformal, WIRS) on customer portals
Control of sorting services related to customer complaints
Coordinate RMA
Implement containment immediately
Ensure quality checks and rework are well-defined, managed, and data collected for effectiveness verification

Skills

Key technologies and capabilities for this role

8DPFMEAControl PlanRoot Cause AnalysisKPI MonitoringCustomer Complaint ResponseQuality AlertsICAWarranty AnalysisContinuous Improvement

Questions & Answers

Common questions about this position

What is the location or work arrangement for this position?

This information is not specified in the job description.

What are the key responsibilities of the Quality Customer Care Technician?

The role involves executing customer satisfaction processes, monitoring customer KPI performance, responding to complaints via portals like WFCC and CSE, implementing Quality Alerts and ICA, analyzing warranty returns, and ensuring root cause analysis and corrective actions within timelines such as 24H for first response and 14 days for final answer.

What specific timelines must be met for customer complaint responses?

First answer must be provided within 24 hours, containment is immediate, and final answer with root cause and action plan defined within 14 days.

What is the compensation or salary for this role?

This information is not specified in the job description.

What does Aptiv say about equal employment opportunities?

Aptiv is an equal employment opportunity employer, providing consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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