Técnico/a de SAT (Servicio de Asistencia Técnica) - Aerotermia at Octopus Energy

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energía renovable, AerotermiaIndustries

Requirements

Formación en Ingeniería o Grado en electricidad, informática, energía o similar
Conocimientos técnicos en fotovoltaica, aerotermia, electricidad o distribución energética
Experiencia en servicios de asistencia técnica y/o mantenimiento
Capacidad analítica y orientación a la resolución de problemas
Habilidades de comunicación claras, tanto escritas como verbales
Capacidad para trabajar de forma organizada y autónoma en entornos dinámicos
Actitud colaborativa, proactiva y orientada al cliente

Responsibilities

Diagnosticarás y resolverás problemas técnicos relacionados con hardware, software o sistemas energéticos
Darás soporte técnico a equipos instaladores y usuarios finales, garantizando un servicio ágil y eficaz
Gestionarás incidencias y tickets, incluyendo la escalada de casos complejos
Colaborarás con distribuidores, fabricantes y otros equipos técnicos para resolver incidencias o gestionar garantías
Instalarás, configurarás y mantendrás equipos y sistemas
Llevarás un registro detallado de incidencias, soluciones aplicadas y mantenimientos preventivos
Participarás en la mejora continua de los procesos del servicio SAT

Skills

Aerotermia

Diagnóstico técnico

Soporte técnico

Hardware

Software

Sistemas energéticos

Gestión de incidencias

Tickets

Mantenimiento

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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