Technology Architect at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Contact CenterIndustries

Requirements

Minimum 7.5 years of experience (minimum 8 years in Amazon Connect in IT/Cloud, with at least 5 years in contact center technologies)
Proven expertise in Amazon Connect architecture, IVR flows, and workforce integrations
Strong programming and solutioning skills with AWS Lambda (Node.js)
Must have skills: Amazon Connect
Good to have skills: AWS Architecture, AWS Lambda Administration, Tech Solution Architecture
15 years full-time education

Responsibilities

Lead the architecture, deployment, and optimization of Amazon Connect solutions for enterprise-scale environments
Develop complex Lambda functions (Node.js) for automation, real-time data processing, and third-party system integrations
Architect and implement advanced Amazon Lex conversational IVR systems and intelligent chatbots with NLP/AI integration
Design and secure API Gateway integrations with external CRMs, ticketing systems, and custom applications
Oversee the use of S3 and DynamoDB for large-scale data management, reporting, and storage optimization
Define and enforce IAM governance, security policies, and compliance standards for contact center applications
Drive proactive monitoring, incident analysis, and system optimization using CloudWatch, CloudTrail, and custom dashboards
Collaborate with stakeholders to define technical roadmaps, solution strategies, and business impact assessments
Provide technical leadership and mentorship to engineers and cross-functional teams
Stay updated with the latest AWS innovations and recommend improvements for scalability, reliability, and cost-efficiency

Skills

Amazon Connect

AWS Architecture

AWS Lambda

Tech Solution Architecture

Node.js

Amazon Lex

API Gateway

DynamoDB

IAM

CloudWatch

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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