Technician Relations Manager - Constanta (Romania) or Koszalin (Poland) at Global Lending Services

Constanta, Constanta, Romania

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Renewable Energy, StaffingIndustries

Requirements

Experience interacting with people both remotely and in person
Background in recruitment / HR, renewable, customer service, or a similar administrative environment (advantage)
Strong communication skills and a service-oriented mindset
Ability to work in a structured, process-driven manner and maintain accurate data
Proactive approach and ability to work with a multicultural workforce
Good English (written and spoken)
Driving license
EU passport

Responsibilities

Maintain regular contact with travel technicians via email, phone, meetings, and site visits
Provide accurate and timely information as the primary contact for technicians
Communicate project assignments and ensure technicians understand requirements
Hold routine check-ins with technicians and escalate concerns when needed
Update and maintain the Qualification Matrix with accurate data
Maintain and update technician CVs with skills, experience, and project history
Gather feedback from Site Managers and Leaders and ensure proper documentation
Monitor technician utilization and share relevant information with the Resource Allocation Team
Coordinate annual leave requests with Resource Allocation Team, Project Management, and Site Management
Support HR and Management in disciplinary processes by providing required documentation and following procedures
Manage onboarding checklists for new technicians and support all offboarding steps
Approve internal expenses within defined limits
Collaborate with internal departments to ensure efficient processes and communication flow
Introduce updated contract types for technicians when required
Approve clothing budgets in accordance with guidelines
Provide coverage for other Technician Relations Managers during their absence (holidays, sick leave)
Support other departments with the implementation of new or updated processes

Skills

Key technologies and capabilities for this role

HR administrationrecruitmentcommunicationcoordinationdocumentationonboardingoffboardingstakeholder managementemail communicationphone communicationsite visitsfeedback collectionutilization monitoringleave managementexpense approval

Questions & Answers

Common questions about this position

What is the work setup for this role?

The role is hybrid, allowing 2 days from home after 3 months of successful onboarding.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What skills and experience are required for the Technician Relations Manager role?

Required skills include strong communication skills, a service-oriented mindset, ability to work in a structured process-driven manner, proactive approach for multicultural workforce, and good English (written and spoken). Background in recruitment/HR, renewable, customer service, or similar administrative environment is an advantage, along with experience interacting with people remotely and in person, and a driving license and EU passport.

What are the locations for this position?

The role is based in Constanta (Romania) or Koszalin (Poland).

What makes a strong candidate for this Technician Relations Manager position?

Strong candidates have a background in recruitment/HR, renewables, customer service, or similar administrative roles, with excellent communication skills, a proactive service-oriented mindset, and experience working with multicultural teams.

Global Lending Services

Provides auto loans and financing solutions

About Global Lending Services

Global Lending Services (GLS) provides auto loans to customers in Idaho and across the United States, focusing on making vehicle ownership accessible and affordable. The company uses real-time decision-making technology to approve loans quickly, working with over 13,000 dealerships to streamline the car buying process. GLS stands out by serving individuals with less-than-perfect credit, ensuring everyone has a fair chance to secure financing. The goal of GLS is to offer inclusive credit solutions while maintaining strong customer service and ethical business practices.

Greenville, South CarolinaHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Volunteer Time Off

Professional Development Budget

Parental Leave

Risks

Odessa's entry into the market increases competition for GLS.

Chase's partnership with CarGurus may attract GLS's potential customers.

AI advancements by competitors could pressure GLS to upgrade its technology.

Differentiation

GLS offers real-time loan approvals, enhancing the car buying process efficiency.

The company partners with over 13,000 dealerships, ensuring widespread access to financing.

GLS focuses on subprime lending, providing opportunities for customers with less-than-perfect credit.

Upsides

GLS raised $325.6 million, indicating strong investor confidence and growth potential.

Increased demand for online auto financing platforms aligns with GLS's digital strategy.

AI trends in auto financing offer GLS opportunities to enhance its decision-making technology.

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