Technical Writer III

Employment Type: Full-time Location Type: Remote

Position Overview

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Our mission is to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. We operate at a massive scale, processing almost 3 trillion events per day, with traffic that is constantly growing. Our customers span all industries, relying on CrowdStrike to maintain business operations, ensure community safety, and drive progress. We are a mission-driven company that fosters a culture of flexibility and autonomy, empowering every CrowdStriker to own their careers. We are seeking talented individuals with boundless passion, a relentless focus on innovation, and a fanatical commitment to our customers, community, and each other. Join us and shape the future of cybersecurity.

About the Role

As a Technical Writer III, you will be responsible for creating customer-focused product documentation that delivers essential content to the right user at the right time. You will collaborate closely with other writers, content strategists, product managers, engineers, and UX designers to gain a comprehensive understanding of complex products. You will also set the standard for best practices in user-centered technical writing.

Responsibilities

• Produce high-quality documentation, including new features, release notes, API documentation, and more, to guide and educate customers.
• Develop deep product knowledge through research, collaboration with Subject Matter Experts (SMEs), hands-on product use, and a curious, problem-solving mindset.
• Contribute to the development of our writing team's standards, processes, and best practices.
• Build strong, cross-functional partnerships with designers, developers, and product managers.
• Advise and assist other writers, and actively participate in collaborative content reviews.
• Champion the customer's perspective in all aspects of your role.
• Contribute to defining our team's strategy and vision while independently managing your projects.

Requirements

• Solid understanding of cloud computing and/or cloud security, including cloud-native technologies such as containerization, orchestration, and serverless computing.
• Experience and/or understanding of DITA/XML and structured authoring.
• Experience using a technical authoring tool, preferably OxygenXML Editor.
• Demonstrated understanding of topic-based authoring and reusable information architecture.
• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
• Excellent writing skills, including thoughtful information hierarchy, strong sentence structure, and a conversational yet professional voice.
• Dedicated user-centric approach focused on customer needs.
• Experience exploring customer problem spaces and addressing their needs through documentation.
• Exceptional audience analysis, written and verbal communication, and problem-solving skills.
• Strong grasp of user experience fundamentals.
• A portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.

Bonus Points

• Experience writing deployment and integration documentation for technical audiences.
• Experience working with or writing for Kubernetes and Docker.
• Knowledge of and experience writing for the cybersecurity industry is strongly preferred.
• Experience using a Component Content Management System (CCMS).
• Passion for and a track record of identifying and implementing improvements.

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees, regardless of level or role.