Technical Writer

Position Overview

• Location Type: [Not Specified]
• Job Type: Full-time
• Salary: $35.08 - $55.38 USD (Hourly)

We are seeking a detail-oriented and experienced IT Technical Writer to join our Utilities company. In this role, you will be responsible for developing clear, concise, and user-friendly documentation, including user manuals, how-to guides, FAQs, online help systems, and training materials. You will collaborate with subject matter experts (SMEs), IT professionals, and business stakeholders to transform technical information into easily understandable content for non-technical users.

Responsibilities

• Create, update, and maintain high-quality end-user documentation, including:
  • User manuals
  • Software application guides
  • System operation procedures
  • Quick reference cards
  • Online help content and FAQs
• Collaborate with IT teams, business analysts, developers, and project managers to gather technical information and convert it into user-friendly documents.
• Work closely with product and application support teams to document new features, processes, and tools used across utility services.
• Ensure documentation aligns with internal standards and industry best practices for clarity, consistency, and accessibility.
• Manage documentation versions and ensure updates are made in sync with software and system changes.
• Conduct user interviews or gather feedback to assess documentation usability and identify areas for improvement.
• Create visual aids such as screenshots, diagrams, and process flows to enhance written content.
• Assist in the development of training materials and eLearning content as needed.

Requirements

• Bachelor’s degree in Technical Communication, English, Information Technology, or a related field.
• 3+ years of experience in technical writing, ideally in an IT or software environment.
• Familiarity with utilities industry systems (e.g., SCADA, GIS, AMI, outage management, ERP) is a plus.
• Proven ability to write user-focused content for both technical and non-technical audiences.
• Proficiency with documentation tools such as:
  • Microsoft Office Suite
  • Adobe Acrobat
  • Confluence, SharePoint
  • MadCap Flare, RoboHelp, or similar tools
• Basic understanding of software development life cycle (SDLC) and agile methodologies.
• Strong attention to detail, grammar, and formatting standards.
• Ability to work independently and manage multiple documentation projects simultaneously.

Preferred Qualifications

• Experience with content management systems and version control (e.g., Git).
• Familiarity with accessibility and usability standards (WCAG, Section 508).
• Knowledge of graphics or screen capture tools (e.g., Snagit, Visio, Adobe Illustrator).
• Understanding of ITIL or similar IT service management frameworks.

Company Information & Benefits

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development

Note on Salary: The salary information provided is base pay only and does not include other forms of compensation. Placement within the salary range depends on factors such as education, experience, certifications, and qualifications.