Technical Writer at Nooks

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, SalesIndustries

Requirements

3–5 years of experience in technical writing, preferably in B2B SaaS products
Strong systems thinking, technical curiosity, and a proven ability to work with empathy, ownership, and accountability
Experience managing multiple, concurrent documentation projects
A passion for technology and for customer success, with a user-centric approach and mindset
Comfort operating in ambiguity and evolving environments
A learning mindset—curious, growth-oriented, and resilient
Excellent verbal and written communication skills
Strong interpersonal skills with a collaborative approach to problem-solving
Prior experience working with Linear or similar project management tools is a plus
Understanding of concepts related to telephony, VoIP, AI, or real-time communications

Responsibilities

Write and maintain high-quality Help Center articles, FAQs, feature guides, troubleshooting paths, and release-related documentation
Create content that helps customers understand features, troubleshoot issues, and learn best practices
Collaborate with engineering, product, design, and customer success teams to gather insights, understand new features, and ensure documentation accuracy
Assist with customer enablement content that supports onboarding and feature adoption
Build and maintain a well-organized internal knowledge base for Support, Customer Success, and other teams
Document internal workflows, processes, and best practices to support consistent operations
Work directly with Engineering and other teams to gather details on new features and translate them into clear internal notes and guides
Create and uphold documentation standards and guidelines
Work with Support, Product, Engineering, and Data Science to ensure accuracy and completeness across all content
Identify gaps in documentation and recommend improvements that help users and internal teams be more successful

Skills

Key technologies and capabilities for this role

Technical WritingDocumentationHelp CenterFAQsFeature GuidesTroubleshootingKnowledge BaseCustomer EnablementContent CreationCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

This is a hybrid role requiring 3 days per week in the San Francisco office to foster collaboration with support and engineering teams.

What experience is required for the Technical Writer role?

Candidates need 3–5 years of experience in technical writing, preferably in B2B SaaS products, along with strong systems thinking, technical curiosity, and excellent verbal and written communication skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the work culture like at Nooks?

Nooks emphasizes a collaborative, cross-functional culture with 3 days a week in the San Francisco office, valuing clarity as a superpower and working closely with engineering, product, support, and other teams.

What makes a strong candidate for this Technical Writer position?

Strong candidates have 3–5 years of technical writing experience in B2B SaaS, a user-centric mindset with empathy and ownership, comfort in ambiguity, and prior experience with tools like Linear.

Nooks

Virtual collaboration platform for sales teams

About Nooks

Nooks.ai offers a virtual collaboration platform tailored for sales development representatives (SDRs) and business development representatives (BDRs). The platform features video conferencing, virtual bullpens, and live call listening, enabling real-time interaction and coaching among team members. Nooks.ai stands out by recreating the energetic environment of a physical sales office, which helps increase connects and meetings. The company's goal is to enhance sales performance and team dynamics through improved outbound calling efficiency.

Gum Spring, West VirginiaHeadquarters

2020Year Founded

$68.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Company Equity

Remote Work Options

Risks

Competition from Zoom and Microsoft Teams expanding into sales enablement.

Economic downturns may affect subscription renewals and client acquisitions.

Data privacy concerns with AI-driven analytics could deter potential clients.

Differentiation

Nooks.ai replicates the energy of a physical sales office virtually.

The platform offers real-time interaction, coaching, and analytics for sales teams.

Nooks.ai integrates seamlessly with existing sales tools for enhanced analytics.

Upsides

Nooks.ai raised $43M in Series B funding for AI Sales Assistant Platform.

The platform's AI tools promise to make sales reps 10x more productive.

Nooks.ai is named a Rising Star in Forbes' 2023 Cloud 100 list.

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