Technical System Analyst at Global Payments

Prague, Prague, Czechia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, PaymentsIndustries

Requirements

Bachelor's Degree in Computer Science, Management Information Systems preferred; other degrees considered
Typically Minimum 4 Years Relevant Experience
Experience in an IT Server, Network, and/or PC Support environment, or experience in an IT capacity

Responsibilities

Performs the installation, repair and preventative maintenance of servers and edge of network devices (e.g. desktops, laptops, MDM platform, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices
Assists in determining suitable software to meet user requirements
Troubleshoots software and hardware failures and identifies network problems when they relate to servers, desktop or laptop computers, MDM platform, or related peripheral equipment
Prepares servers, desktops, and laptops by imaging devices in preparation for deployment and testing them for proper operation, as needed
Creates and maintains image(s) for hardware setup, as assigned
Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc
Begins to troubleshoot complex connectivity issues
Maintains the functionality and efficiency of computer and user objects in active directory while maintaining correct Organizational Units (OU)
Assists in the maintenance of Group Policy for Edge of Network Endpoints and Operating Systems
Unlocks team member accounts, as needed from a backup perspective
Occasionally proposes, develops, and communicates technical, systems, and application standards and ensures compliance with existing standards
Responds to complex technical issues surrounding server/desktop/laptop hardware (e.g. responsible for scheduling and getting bad equipment fixed/replaced through the vendor), Microsoft Operating Systems, IBM (Domino), and/or installed software (e.g. troubleshooting encryption software issues, troubleshoots and fixes vulnerabilities identified by information security, software vendors, or operations risk assurance), and follows through to appropriate resolution, while creating a repeatable process and eliminating recurring problems
Services issues related to Mobile Device Management (MDM) platform and the MAC operating system
Acts as tier 2 support for lower level analysts on hardware and software issues
Performs routine All System Outages (ASO) to ensure Security and Patch Management are held within the tolerances of acceptable system performance
Supports testing and evaluation of new desktop packages and implements prototypes
Assists with projects by completing assigned tasks and recommends options to project leader in order to meet goals. Occasionally leads projects
Works with external vendors to ensure a smooth and successful delivery of any externally sourced services and products
Adheres to technology policies and complies with all security controls while providing guidance to lower level analysts
Assists with the design and implementation of robust and scalable solutions to establish and maintain server and desktop hardware and software
Helps design server and desktop support strategies that, on the latter, also take into account office bound and remote user base using both manual procedures and desktop tools