Technical Support Specialist - Robotics at Diligent Robotics

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Robotics, TechnologyIndustries

Requirements

Local to Austin, TX or current Diligent Robotics employee (onsite requirement)
Good computing background
Ability to quickly learn new software
Excellent written and verbal communication skills
Organized – ability to juggle multiple tasks simultaneously
Self-sufficient and "whip-smart" – ability to work independently and make data-driven decisions
Flexibility to work different shift hours, including early mornings, nights, and weekends
Willingness to be COVID-19 and flu vaccinated and complete a HIPAA training course

Responsibilities

Monitoring a fleet of mobile service robots in a hospital environment
Collecting data in real-world situations and providing detailed product feedback
Prioritizing the customer experience by communicating with hospital partners and ensuring their expectations are met
Serving as an ambassador for the company
Observing and taking notes on end-users interacting with the robot

Skills

Robotics

Technical Support

Data Collection

Customer Service

Written Communication

Verbal Communication

Multitasking

HIPAA Compliance

Diligent Robotics

Develops robots to assist healthcare staff

About Diligent Robotics

Diligent Robotics develops robots like Moxi to assist hospital staff with routine tasks, allowing healthcare professionals to focus more on patient care. Moxi can perform activities such as delivering lab samples and supplies within hospitals, which can save staff up to 30% of their workday. This helps improve operational efficiency and enhances the patient experience. The company uses an A.I. framework that includes social intelligence and human-guided learning to enable Moxi to navigate hospital environments effectively. Unlike competitors, Diligent Robotics focuses specifically on healthcare, providing tailored robotic solutions that integrate seamlessly into hospital workflows. The goal is to transform healthcare by improving staff productivity and patient care through the use of robotics.

Austin, TexasHeadquarters

2017Year Founded

$68.9MTotal Funding

LATE_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Competitive salary & equity

Competitive health plan coverage

Risks

Increased competition from well-funded robotics companies in the USA, China, and Israel.

Maintaining a competitive edge in AI innovation is a constant challenge.

Gender disparity in robotics may impact talent acquisition and retention.

Differentiation

Diligent Robotics' Moxi robot specializes in hospital logistics, enhancing staff efficiency.

Moxi's social intelligence and human-guided learning set it apart in healthcare robotics.

Diligent Robotics focuses on operational efficiency, aligning with value-based care models.

Upsides

Diligent Robotics raised $25 million to expand Moxi's reach in hospitals.

Moxi completed 110,000 autonomous elevator rides, showcasing advanced mobility capabilities.

Growing demand for robotic solutions in healthcare boosts Diligent Robotics' market potential.

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