Technical Support Specialist II at Remitly

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Risk Management, Financial ServicesIndustries

Requirements

Fluency in spoken and written English, with strong communication skills
A strong communicator who values teamwork and customer service
Independent, reliable, and responsible, with excellent attention to detail
Highly organised and able to prioritise effectively
Flexible in finding solutions, yet process-oriented, with the ability to follow established procedures while also identifying opportunities for improvement
Proactive in problem-solving, with a hands-on approach to technical challenge
Experience with Citrix client troubleshooting
Basic network troubleshooting skills
Foundational knowledge of PowerShell scripting

Responsibilities

Proven enterprise-level experience supporting both MacOS and Windows environments
Proficiency with Windows build and deployment tools (e.g., Microsoft Autopilot, MDT, SCCM)
Experience with MacOS management tools (e.g., JAMF Pro)
Strong knowledge of Active Directory administration and account management processes
Expertise in troubleshooting Microsoft Teams and Outlook, including Exchange/Office 365 connectivity issues
Experience with VPN solutions (e.g., Cisco VPN with multifactor authentication)
Familiarity with ITSM platforms (e.g., ServiceNow, Remedy)
Skilled in connecting and supporting mobile devices (iOS, Android, Windows) in a corporate environment
Competence in basic hardware maintenance and troubleshooting (e.g., Dell laptops, MacBooks, iPhones, etc.)
Experience operating AV equipment (e.g., Logitech Rally systems)

Skills

Windows

MacOS

Microsoft Autopilot

MDT

SCCM

JAMF Pro

Active Directory

Microsoft Teams

Outlook

Exchange

Office 365

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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