Technical Support Specialist II at Remitly

Sydney, New South Wales, Australia

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Risk Management, Financial ServicesIndustries

Requirements

Fluency in spoken and written English, with strong communication skills
A strong communicator who values teamwork and customer service
Independent, reliable, and responsible, with excellent attention to detail
Highly organised and able to prioritise effectively
Flexible in finding solutions, yet process-oriented, with the ability to follow established procedures while also identifying opportunities for improvement
Proactive in problem-solving, with a hands-on approach to technical challenge
Experience with Citrix client troubleshooting
Basic network troubleshooting skills
Foundational knowledge of PowerShell scripting

Responsibilities

Proven enterprise-level experience supporting both MacOS and Windows environments
Proficiency with Windows build and deployment tools (e.g., Microsoft Autopilot, MDT, SCCM)
Experience with MacOS management tools (e.g., JAMF Pro)
Strong knowledge of Active Directory administration and account management processes
Expertise in troubleshooting Microsoft Teams and Outlook, including Exchange/Office 365 connectivity issues
Experience with VPN solutions (e.g., Cisco VPN with multifactor authentication)
Familiarity with ITSM platforms (e.g., ServiceNow, Remedy)
Skilled in connecting and supporting mobile devices (iOS, Android, Windows) in a corporate environment
Competence in basic hardware maintenance and troubleshooting (e.g., Dell laptops, MacBooks, iPhones, etc.)
Experience operating AV equipment (e.g., Logitech Rally systems)

Skills

Key technologies and capabilities for this role

WindowsMacOSMicrosoft AutopilotMDTSCCMJAMF ProActive DirectoryMicrosoft TeamsOutlookExchangeOffice 365

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This role is based in the St Leonards Sydney office.

What technical skills are required for this Technical Support Specialist II role?

Required skills include proven enterprise-level experience supporting MacOS and Windows environments, proficiency with Windows build tools like Microsoft Autopilot, MDT, SCCM, experience with MacOS tools like JAMF Pro, strong knowledge of Active Directory, and expertise in troubleshooting Microsoft Teams, Outlook, VPN solutions, and mobile devices.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the team structure like for this role?

You will join the global Infrastructure and Enterprise Services group with over 130 professionals supporting more than 11,000 Windows and MacOS users across diverse business units and regions, liaising with 1st line Service Desk analysts and 3rd line senior support specialists.

What qualities make a strong candidate for this role?

Strong candidates have fluency in English with excellent communication skills, value teamwork and customer service, are independent, reliable, highly organized, proactive problem-solvers with a hands-on approach, and are flexible yet process-oriented.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

Land your dream remote job 3x faster with AI

Try Jobo Free