Technical Support Engineer
Kustomer- Full Time
- Entry Level & New Grad
The ideal candidate should be a native English speaker with excellent communication skills, demonstrating a strong understanding of technical concepts and customer service principles. Prior experience in a technical support role is preferred, along with familiarity with SaaS platforms and customer relationship management systems.
As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, and chat, troubleshooting issues, and escalating complex problems to higher-level support teams. You will also document solutions, create knowledge base articles, and contribute to the continuous improvement of support processes, ensuring a positive customer experience.
Growth management platform for digital marketers
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.