Technical Support Representative (French) - Night shift at Granicus

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Govtech, Public SectorIndustries

Requirements

Exceptional verbal and written communication skills – to analyse, interpret and communicate effectively with colleagues and clients
Ability to speak, write and read French (C1 French)
Ability to work night shift (Canada timing) after an initial training period of up to six months
Home-office environment in Bengaluru, India with reliable internet that is highly productive and meets OH&S standards

Responsibilities

Be the first point of contact for all inbound email and chat queries from customers
Independently and effectively resolve all queries
Redirect technical issues and bugs to the technology team
Liaise with the development team to resolve the client’s concerns
Proactively and continuously keep customers and staff in Australia, Canada, United States and United Kingdom informed about open/pending issues
Develop a detailed understanding of the platform EngagementHQ
Build credibility with customers by empathising with their problem, proactively understanding customer needs and solving it promptly

Skills

Key technologies and capabilities for this role

FrenchTechnical SupportCustomer ServiceTroubleshootingClient Experience

Questions & Answers

Common questions about this position

What is the work schedule for this role?

This is a night shift position following Canada timing, with an initial training period of up to six months before assignment to night shift.

What language skills are required for this position?

Fluency in French at C1 level is required, including the ability to speak, write, and read French.

What are the main responsibilities of the Technical Support Representative?

Responsibilities include being the first point of contact for inbound email and chat queries, independently resolving queries, redirecting technical issues to the technology team, and liaising with the development team.

What communication skills are needed for this role?

Exceptional verbal and written communication skills are required to analyze, interpret, and communicate effectively with colleagues and clients.

What should I consider before applying for this position?

Please consider the night shift requirement following Canada timing when applying, as you will transition to night shift after an initial training period of up to six months.

Granicus

Digital solutions for government agencies

About Granicus

Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.

Core, West VirginiaHeadquarters

1999Year Founded

$10MTotal Funding

EARLY_VCCompany Stage

Government & Public SectorIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Company Match

Paid Parental Leave

Group legal coverage

Risks

Integration challenges with Simpleview and SmartGov may delay product enhancements.

Focus on destination marketing could divert attention from core GovTech services.

Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.

Differentiation

Granicus specializes in digital solutions for government agencies, enhancing public engagement.

The company offers subscription-based services, ensuring a steady revenue stream.

Granicus provides tools for managing public meetings and live video streaming.

Upsides

Increased demand for digital public engagement tools boosts Granicus' market potential.

Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.

Growing government funding for digital transformation projects offers new revenue streams.

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