Technical Support Representative at Logitech

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Audio-VisualIndustries

Requirements

Minimum 3 years of experience in AV technical support capacity, with at least 1-year video-conference troubleshooting experience
Fluent in English, with strong written and verbal communication skills
Strong and verifiable knowledge of customer care processes and techniques
Experience with Salesforce/Oracle/Zendesk support ticketing systems
Experience with one or more VC software services: Zoom, Skype, Google Hangouts
Demonstrate the ability to quickly learn and troubleshoot new technologies, adapt to new processes and procedures, and handle moderate-to-high phone call volumes

Responsibilities

Troubleshooting video conference system issues via phone, email, and chat
Resolving escalated support tickets from the Tier 1 support team
Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation
Providing ad-hoc feedback about trends, new issues, and the voice of the customer
Assisting with related projects during periods of low technical support volume
Suggesting process improvements when opportunities are identified

Skills

Key technologies and capabilities for this role

AV troubleshootingvideo conference systemsZoomSkypeGoogle HangoutsSalesforceOracleZendeskcustomer caretechnical supportticketing systems

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

Most jobs at Logitech are open to work from home from most locations, with a hybrid work model that allows some employees to work remotely while others work on-premises, and teams or departments may be split between remote and in-house.

What are the key qualifications and skills required?

Candidates need a minimum of 3 years of experience in AV technical support with at least 1 year in video-conference troubleshooting, fluency in English with strong communication skills, knowledge of customer care processes, experience with ticketing systems like Salesforce/Oracle/Zendesk, and experience with VC software such as Zoom, Skype, or Google Hangouts.

What is Logitech's company culture like?

Logitech empowers collaboration and fosters play, values diversity and inclusivity, and supports a culture that encourages physical, financial, emotional, intellectual, and social wellbeing for individuals and their families.

What benefits does Logitech offer?

Logitech offers comprehensive and competitive benefits packages and flexible working environments designed to support physical, financial, emotional, intellectual, and social wellbeing for employees and their families, though specifics vary by location.

Do I need to meet every requirement to apply?

No, don't meet every single requirement? Not a problem. If you feel you are the right candidate, Logitech strongly recommends applying as they want to meet you.

Logitech

Designs and sells computer peripherals and accessories

About Logitech

Logitech designs and manufactures computer peripherals and digital interaction tools, including keyboards, webcams, headsets, and mice. Their products enhance how users connect with the digital world, focusing on user experience and design. Logitech's offerings cater to a wide range of customers, from individual consumers to businesses and professional gamers, and are sold through various online and retail channels. What sets Logitech apart from competitors is their strong commitment to quality and continuous innovation, which allows them to meet the changing needs of their users and set industry standards. The company's goal is to improve digital interaction for everyone, ensuring customer satisfaction through excellent support and community engagement.

San Jose, CaliforniaHeadquarters

1981Year Founded

IPOCompany Stage

Consumer Software, Design, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Comprehensive medical, dental, and vision

Life insurance, and short- and long-term disability

Flexible spending accounts for health care, dependent care and commuter expenses

Generous paid time off and holidays

Employee Assistance Program

Wellness programs and gym/sport benefits & discounts

Company social events

Logitech product discounts

Tuition reimbursement plan

Fun environment - take a break and play a game!

Retirement plan benefits

Risks

Increased competition from brands like Razer and Corsair in gaming peripherals.

Supply chain vulnerabilities affect availability of crucial semiconductor components.

Stricter EU environmental regulations may increase production costs for Logitech.

Differentiation

Logitech's diverse brand portfolio caters to various consumer and enterprise needs.

The company is recognized for its innovative design and user experience focus.

Logitech's commitment to sustainability enhances its brand reputation.

Upsides

Growing demand for remote work solutions boosts sales of webcams and headsets.

The gaming industry's growth supports increased sales of Logitech's gaming peripherals.

Rising content creation platforms drive demand for Logitech's streaming equipment.

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