Motive

Technical Support Engineer, Tracking & Telematics

Pakistan

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation, Logistics, Telematics, Fleet ManagementIndustries

Requirements

Candidates should possess 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles, and a Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience. They should have an understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0, along with intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby) and familiarity with the software development process and understanding of tools for SAAS-based products.

Responsibilities

The Technical Support Engineer will communicate with customers about reported issues and escalated cases, utilize tools to modify user/vehicle data for resolving support issues, perform data analysis to assess the impact of issues using analytics tools, determine how to resolve support issues by identifying changes needed, determine root causes of errors/bugs, exceed customer expectations in terms of quality and timeliness, build trusting relationships with customers through communication, provide constructive feedback and write Knowledge-base articles, and alert stakeholders on larger issues and trends.

Skills

Data analysis
Grafana
DataDog
Redash
AWS Cloudwatch
Pendo
Troubleshooting
Customer communication
Support tools

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Key Metrics

Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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