Technical Support Engineer - Performance and Availability at Workday

Warsaw, Woj. Mazowieckie, Poland

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise Software, SaaSIndustries

Requirements

Solid foundation in distributed systems, memory and indexing behavior, structured troubleshooting, and root-cause analysis
Ability to drive preventative improvements across a complex enterprise platform
Experience with analyzing logs and performance metrics, tuning configurations and queries, and debugging service pipelines
Proficiency in advanced monitoring, disciplined engineering practices, and collaboration with partner teams
Capability to diagnose and troubleshoot highly technical and sophisticated software issues
Availability for on-call rotations, including weekends

Responsibilities

Resolve performance and availability incidents within defined SLAs using structured troubleshooting and system diagnostics
Monitor platform health and performance, proactively identify degradation risks, and implement corrective actions
Document investigations, actions, and resolutions with clear, reproducible detail in the case system
Escalate and collaborate cross-functionally on complex issues with engineering or senior support teams
Perform root-cause analysis and drive preventative recommendations to improve platform stability
Contribute to runbooks, knowledge base content, and technical documentation for recurring issues and best practices
Communicate clearly with customers and stakeholders, translating complex technical findings into understandable terms
Participate in on-call rotations, including weekends, to ensure continuous support coverage
Lead the resolution of high-severity incidents and act as the point of escalation for customers
Identify and implement improvements in support processes, monitoring, and incident response workflow
Report operational issues/product defects to Engineering teams

Skills

distributed systems

log analysis

performance metrics

query tuning

debugging

service pipelines

scalability

reliability

production support

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

Land your dream remote job 3x faster with AI

Try Jobo Free