Technical Support Consultant (SQL queries, MS SQL Server, T-SQL) at Altera Digital Health

India

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ITIndustries

Requirements

2-5 years of experience
Experience and demonstrated skills in SQL queries, MS SQL Server, T-SQL
Basic understanding of Windows Servers
Exposure to interacting with international clients
Hands-on experience in application/product support
Experience with Microsoft Windows Server and SQL Server, including troubleshooting related issues
Software support experience demonstrating troubleshooting/analytical skills
Understanding of software development life cycle
Experience managing healthcare interfaces using HL7
Experience troubleshooting performance-related issues
Experience working effectively in a team environment and independently
Good written and oral communication skills along with strong customer service skills

Responsibilities

Interact with customers to help troubleshoot and resolve highly complex product problems or issues
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements
Track and document inbound support requests and ensure proper notation of customer problems or issues
Document problems and solutions to train lower-level support on how to properly address customer or product problems
Document issues and customer requests, following standard operating procedures and meeting SLAs
Communicate with the product development department to improve on the current design or to identify possible problems with the design
Stay abreast of current technology in products, design changes, and new products offered
Participate in after-hours and on-call support as required

Skills

SQL queries

MS SQL Server

T-SQL

Windows Server

HL7

troubleshooting

analytical skills

customer service

software support

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

Land your dream remote job 3x faster with AI

Try Jobo Free