Technical Support Specialist
SkioSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Food Technology, Restaurant TechnologyIndustries
Requirements
- Bilingual proficiency in English and Mandarin required
- 1+ years of relevant experience highly preferred
- Prior startup experience preferred
- Bachelor’s degree in a related field preferred
- A valid driver’s license and access to a vehicle is required
Responsibilities
- Install, configure, and train restaurant staff on Chowbus products including hardware and networking devices – terminals, kiosks, handhelds, printers, and other peripheral equipment
- Work with menu team to set up and configure the restaurant’s menu correctly prior to installation and help with menu requests as needed after installation. Using appropriate judgment, independently determine priority of restaurants, order of steps to take during implementation based on restaurant needs, and menu design options
- Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases
- Collect, organize, and solve feedback from restaurant partners and customers
- Communicate with restaurants to understand their needs and optimize business performance by finding opportunities to implement impactful solutions for our restaurant partners
- Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally
- Collaborate with local team to ensure growth and profitability of our restaurant technology solutions. Discover upsell opportunities and partner with local restaurant technology sales team to ensure execution
Skills
Hardware Installation
Networking Configuration
POS Terminals
Kiosks
Handhelds
Printers
Menu Setup
Technical Support
Ticket Resolution
Bilingual Mandarin
ChowBus
Food delivery service for authentic Asian cuisine
About ChowBus
ChowBus focuses on delivering high-quality, authentic Asian cuisine through a mobile app that allows customers to order from multiple restaurants in a single transaction without extra fees. This feature enables users to enjoy a variety of dishes in one meal, enhancing their dining experience. ChowBus carefully selects each restaurant and dish to ensure quality and authenticity, which distinguishes it from other food delivery services. The company generates revenue through delivery fees, service charges, and commissions from partner restaurants. By providing a user-friendly app and offering discounts on pickup orders, ChowBus attracts a loyal customer base that values convenience and quality. The goal of ChowBus is to empower local independent restaurants and stores by giving them a platform to reach more customers while promoting authentic Asian dining.
Chicago, IllinoisHeadquarters
2016Year Founded
$120.2MTotal Funding
LATE_VCCompany Stage
Food & Agriculture, Consumer Software, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Parental Leave
Hybrid Work Options
Employee Assistance Program (EAP)
401(k) Retirement Plan
401(k) Company Match
Paid Holidays
Birthday off
Short-Term Disability
Accidental Death and Dismemberment (AD&D) Insurance
Fuel reimbursement
Risks
Fantuan's acquisition of Chowbus' delivery business increases competition.
Integration with Fantuan may challenge Chowbus' service quality maintenance.
Aggressive expansion could stretch resources, impacting service quality.
Differentiation
Chowbus offers multi-restaurant orders without additional fees, enhancing dining experiences.
The company handpicks restaurants and dishes, ensuring quality and authenticity.
Chowbus focuses on authentic Asian cuisine, setting it apart in the food delivery market.
Upsides
Chowbus raised $15.2M to expand and accelerate product development.
Increased demand for contactless delivery aligns with Chowbus' service model.
Chowbus can leverage AI to enhance app recommendations and customer satisfaction.
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