Technical Support Representative (French Speaking)
BigCommerceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Learning Platform, EdTechIndustries
Requirements
Candidates must be fluent in both English and French and possess strong interpersonal skills. The role requires the ability to conduct technical conversations via chat or email for up to 8 hours daily, comprehend complex technical material, and remain seated for extended periods. Flexibility with work schedules, including potential changes, is essential, along with consistent attendance and punctuality.
Responsibilities
The Technical Support Analyst will serve as the primary point of contact for customer issues and questions, troubleshooting technical problems through various communication channels like chat, ticketing systems, and screen sharing. Responsibilities include gathering information to identify root causes, taking action to resolve issues quickly, advocating for customers during escalations, following up in a timely manner, researching technical issues, and managing customer expectations regarding response and resolution times.
Skills
Technical Support
Customer Service
Troubleshooting
Chat Support
Ticketing Systems
Video Conferencing
Screen Sharing
French Language
Docebo
Corporate e-learning platform with AI integration
About Docebo
Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.
Toronto, CanadaHeadquarters
2005Year Founded
$5.6MTotal Funding
IPOCompany Stage
Enterprise Software, EducationIndustries
1,001-5,000Employees
Benefits
Paid Vacation
Employee Stock Purchase Plan
Hybrid Work Options
Remote Work Options
Risks
Dayforce's new LMS launch could increase competition in the e-learning market.
CFO transition might cause temporary instability in Docebo's financial management.
Warburg Pincus's share acquisition may lead to increased influence over company decisions.
Differentiation
Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.
The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.
Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.
Upsides
Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.
Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.
The alliance with Deloitte supports building robust learning ecosystems for large organizations.
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