d) at Octopus Energy

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Renewable Energy, EnerTechIndustries

Requirements

Technical background, ideally acquired through a degree (e.g., electrical engineering, energy technology, IT) or technical training (e.g., electronics technician, mechatronics technician, IT systems technician)
Strong technical understanding and enjoyment in comprehending complex relationships between metering systems, Wallbox, and backend systems
High customer orientation to find pragmatic solutions and communicate them clearly and understandably
Strong problem-solving skills, analytical thinking, and willingness to take responsibility
Team player, strong communicator, and open to new technologies and optimizing unconventional processes

Responsibilities

Technical fault analysis and customer consulting: Clarify faults and inquiries regarding Smart Meters and Wallboxen, from remote analysis to customer-oriented, understandable solutions
Fault management & monitoring: Responsible for monitoring and analyzing faults in metering operations and coordinating troubleshooting measures in close coordination with external service providers and partners
Direct technical support: Provide technical support and remote troubleshooting in direct customer contact, aiming for pragmatic and quick solutions
Service coordination: Create and coordinate service orders (e.g., technician deployments) for the field team to ensure smooth on-site processes
Process optimization and documentation: Contribute to building, optimizing, and documenting system and operational processes for maximum efficiency and customer satisfaction
Interdisciplinary collaboration: Work closely with internal teams (installation, tech & product development) to continuously develop green energy solutions

Skills

Key technologies and capabilities for this role

Smart MeterWallboxStörungsanalyseRemote-AnalyseMonitoringStörfallmanagementTechnischer SupportRemote-EntstörungKundenberatung

Questions & Answers

Common questions about this position

What is the salary or compensation for this Technical Service Manager role?

This information is not specified in the job description.

Is this Technical Service Manager position remote or does it require office presence?

This information is not specified in the job description.

What skills and background are required for this role?

A technical background is required, ideally from a degree in fields like electrical engineering, energy technology, or IT, or from technical training such as electronics technician, mechatronics technician, or IT systems technician. Strong system understanding and technical expertise are essential.

What is the company culture like at Octopus Energy?

The company is global, agile, and future-oriented, focused on revolutionizing the energy market with new technology to make energy 100% sustainable. They emphasize challenging the status quo, teamwork, and customer-centered advancement of the energy transition.

What makes a strong candidate for this Technical Service Manager position?

Candidates with a solid technical background in engineering or IT, strong analytical skills, optimization mindset, and experience in customer-oriented technical support will stand out. Ability to collaborate interdisciplinary and contribute to process optimization is key.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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