[Remote] Technical Program Manager, North Platform at Cohere

Toronto, Ontario, Canada

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Technology, Machine LearningIndustries

Requirements

5+ years of experience as an Incident Technical/Engineering Program Manager, with technical expertise and experience, including exposure to SaaS/cloud environments
Strong understanding of incident management programs such as Incident.io, PagerDuty, ServiceNow, Rootly, Atlassian or equivalent
Hands-on experience with creating incident management programs from 0-1 and leading incident management programs within enterprise-level environments
Detail-oriented, self-organized, and collaborative—excelling at note-taking, action tracking, and enabling teams
Strong communication skills (written and verbal), able to simplify complex issues for multiple stakeholders both internally and externally
Bias for action, balancing execution focus with diplomacy and accountability
Experience shipping technical products/services across cross-functional teams (including remote/global stakeholders)
Curiosity, drive, independence, and leadership
Hands-on experience managing projects for enterprise-grade software or enterprise-focused machine learning solutions
Based on the East Coast, or flexible to travel

Responsibilities

Lead and manage the end-to-end lifecycle of all major incidents within Cohere’s environment, ensuring effective communication, escalation, and resolution
Deliver clear, timely, and objective updates across engineering, leadership, and non-technical teams for major incidents, specifically leading all P1-P4 incidents throughout their lifecycle and ensuring management within respective SLAs
Break down complex challenges into actionable strategies, aligning engineering with all relevant stakeholders
Coordinate across all engineering teams ensuring global coverage for all of Cohere’s customers
Assist in developing and maintaining incident playbooks for common or anticipated incident scenarios
Work with engineering managers to enhance monitoring capabilities and triage process to mitigate future incidents
Work closely with Security, IT, and Engineering teams to ensure resolutions are prioritized and mitigated
Deliver post-mortem updates after an incident with clear actions
Proactively resolve issues, coordinate dependencies, and prioritize impacts to quality and timelines

Skills

Key technologies and capabilities for this role

Technical Program ManagementIncident ManagementProject ManagementEnterprise SoftwareMachine LearningLLMStakeholder CommunicationEscalation ManagementEngineering Leadership

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

The role is remote, but it is open to candidates based on the East Coast or those flexible to travel.

What salary or compensation does this role offer?

This information is not specified in the job description.

What experience and skills are required for this Technical Program Manager role?

Candidates need 5+ years of experience as an Incident Technical/Engineering Program Manager with technical expertise in SaaS/cloud environments, plus curiosity, drive, independence, leadership, and hands-on experience managing projects for enterprise-grade software or ML solutions.

What is the company culture like at Cohere?

Cohere obsesses over what they build, works hard and moves fast for customers, values a team of top experts in research, engineering, and design, and believes diverse perspectives are essential for great products.

What makes a strong candidate for this Technical Program Manager position?

A strong candidate has 5+ years managing incidents in SaaS/cloud environments, technical expertise, and qualities like curiosity, drive, independence, and leadership, with experience in enterprise software or ML projects.

Cohere

Provides NLP tools and LLMs via API

About Cohere

Cohere provides advanced Natural Language Processing (NLP) tools and Large Language Models (LLMs) through a user-friendly API. Their services cater to a wide range of clients, including businesses that want to improve their content generation, summarization, and search functions. Cohere's business model focuses on offering scalable and affordable generative AI tools, generating revenue by granting API access to pre-trained models that can handle tasks like text classification, sentiment analysis, and semantic search in multiple languages. The platform is customizable, enabling businesses to create smarter and faster solutions. With multilingual support, Cohere effectively addresses language barriers, making it suitable for international use.

Toronto, CanadaHeadquarters

2019Year Founded

$914.4MTotal Funding

SERIES_DCompany Stage

AI & Machine LearningIndustries

501-1,000Employees

Risks

Competitors like Google and Microsoft may overshadow Cohere with seamless enterprise system integration.

Reliance on Nvidia chips poses risks if supply chain issues arise or strategic focus shifts.

High cost of AI data center could strain financial resources if government funding is delayed.

Differentiation

Cohere's North platform outperforms Microsoft Copilot and Google Vertex AI in enterprise functions.

Rerank 3.5 model processes queries in over 100 languages, enhancing multilingual search capabilities.

Command R7B model excels in RAG, math, and coding, outperforming competitors like Google's Gemma.

Upsides

Cohere's AI data center project positions it as a key player in Canadian AI.

North platform offers secure AI deployment for regulated industries, enhancing privacy-focused enterprise solutions.

Cohere's multilingual support breaks language barriers, expanding its global market reach.

Land your dream remote job 3x faster with AI

Try Jobo Free