Technical L3 Support Engineer at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

5+ years' experience providing technical support to end user customers for SAN-related products including advanced administration issues such as snapshots and replication
Outstanding problem solving skills with good technical knowledge of SAN systems and TCP/IP & Inter-Networking in a Linux and/or Windows environment
Experience troubleshooting storage latency and throughput
Comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
Must be able to write and speak to an executive level audience and assist in the creation and delivery of documents such as executive summaries, event timelines and root cause analysis reports
Energetic team player with excellent customer relationship skills
The ability to maturely and professionally manage and triage customer service issues

Responsibilities

Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation
Effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical problem solving skills
Independently diagnosing and resolving networking and performance problems with storage server environments
When necessary, escalate cases to the appropriate group (Engineering/Executive Team) and be able to articulate the issue, the impact to the business and next steps

Skills

Key technologies and capabilities for this role

Technical SupportCustomer ServiceIssue TriageProblem SolvingDiagnosticsIT ServicesHybrid ITKnowledge CreationTeam Productivity

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What are the must-have skills and experience for this position?

Candidates must have 5+ years' experience providing technical support for SAN-related products including advanced administration like snapshots and replication, outstanding problem-solving skills with knowledge of SAN systems, TCP/IP & Inter-Networking in Linux/Windows environments, experience troubleshooting storage latency and throughput, and comfort filing bugs with engineering.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Technical L3 Support Engineer role?

A strong candidate is an energetic team player with excellent customer relationship skills, the ability to professionally triage issues, handle all levels of technical support independently, diagnose networking and performance problems in storage environments, and communicate effectively to executive audiences including creating root cause analysis reports.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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