Technical Customer Service Associate (French Speaker) at Veeva Systems

Oxford, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, SaaSIndustries

Requirements

1+ year relevant experience in a customer service role
Effective communication, organizational, and time management skills
Professional telephone manner
Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
Excellent verbal and written communication skills (French, English)
Ability to quickly understand client requirements and needs, and articulate potential solutions

Responsibilities

Advise end users on best practices when using Veeva’s applications
Identify and resolve client issues associated with Veeva’s applications
Build strong and professional relationships with all users of Veeva’s applications
Provide recommendations/feedback on client service improvements and product development
Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
Maintain accurate records of all email/telephone/chat correspondence related to the role

Skills

Key technologies and capabilities for this role

Customer ServiceTechnical SupportTroubleshootingVeeva ApplicationsFrench LanguageCommunication SkillsTime ManagementOrganizational SkillsClient RelationshipsProduct Feedback

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, Veeva Systems is a Work Anywhere company that supports flexibility to work from home or in the office. The job is tagged with #RemoteUK.

What is the salary for this role?

This information is not specified in the job description.

What skills are required for this position?

Requirements include 1+ year relevant experience in a customer service role, effective communication, organizational, and time management skills, professional telephone manner, competence in standard computer packages like Word, Excel, and PowerPoint, and excellent verbal and written communication skills in French and English.

What are the company's core values?

Veeva's core values are Do the Right Thing, Customer Success, Employee Success, and Speed.

What benefits are offered?

Benefits include allocations for continuous learning & development and private health insurance.

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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