Technical Consultant – NowNext CRM Execution Team

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Cloud Computing, CRMIndustries

Requirements

Candidates must have 5+ years of configuration/development experience with complex SaaS/CRM platforms, including expertise in at least one major CRM/workflow platform such as Salesforce Sales/Service/CPQ, Pega CRM/Case Management, or ServiceNow workflows. A strong understanding of CRM business processes like lead-to-cash and service management, along with experience in integration technologies (REST/SOAP, JSON, SSO, LDAP, ETL, middleware) is required. Demonstrated ability to influence stakeholders and excellent communication and collaboration skills are also essential.

Responsibilities

The Technical Consultant will design, configure, and deliver CRM and Industry Workflow solutions on the ServiceNow Now Platform, translating business requirements into technical designs and working configurations. Responsibilities include implementing workflows across lead-to-cash, CPQ/CLM, order management, customer service, and field service use cases, performing hands-on development with Flow Designer, Business Rules, REST APIs, JavaScript, HTML/CSS, and integration technologies, and building/supporting integrations to external systems. The role also involves acting as a trusted advisor on platform best practices, leading customer design workshops, providing guidance to customer admins, collaborating with cross-functional teams, drafting and reviewing user stories and technical documentation, and supporting AI-first delivery for Agentic AI use cases.

Skills

CRM

ServiceNow

Salesforce

Pega

Microsoft Dynamics

Oracle CX

Flow Designer

Business Rules

REST APIs

JavaScript

HTML/CSS

Integration Technologies

SAP

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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