Team Lead for Healthcare Account - ISTA Solutions at A1M Solutions

Makati, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, BPOIndustries

Requirements

At least 1 year BPO experience handling a US Healthcare Account
At least 6 months Team Leader (TL) experience
Knowledgeable with US Healthcare Insurance
Detail-oriented
Proficient in using MS Tools
Ability to multi-task, prioritize, and manage time effectively
Ability to think outside the box, have an analytical mind, generate insights, and strong problem-solving skills
Excellent verbal and written English skills
Willing to work onsite in Makati or Mandaluyong
Amenable working night shifts

Responsibilities

Oversee daily operations for all agents
Deliver high-quality and valued services
Conduct training and coaching
Analyze and report on productivity metrics
Ensure client updates on program activities
Perform supervisory tasks as required

Skills

BPO

US Healthcare Insurance

Team Leadership

MS Office

Metrics Analysis

Training

Coaching

Problem Solving

Analytical Skills

English Communication

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees