Team Lead for Back-Office Account (Project-Based) at A1M Solutions

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Outsourcing, Back-Office OperationsIndustries

Requirements

At least 6 months of Team Lead/Supervisory experience in a back-office, administrative, or operations role
Strong attention to detail and accuracy
Basic proficiency with MS Office and Outlook
Excellent organizational, leadership, and communication skills
Ability to manage repetitive tasks while ensuring quality and productivity
Strong problem-solving and decision-making abilities
Flexible and able to adapt to shifting priorities and deadlines

Responsibilities

Supervise a team of Back-Office Associates handling document review and downloading tasks
Monitor daily productivity, accuracy, and timeliness of deliverables
Provide guidance, training, and support to ensure team members follow proper processes
Perform quality checks to maintain compliance and data accuracy
Assign workloads, track progress, and ensure deadlines are met
Communicate with management regarding performance, challenges, and process improvements
Motivate the team to stay focused and consistent when handling high-volume, repetitive tasks
Handle escalation issues and ensure smooth workflow operations

Skills

MS Office

Outlook

Team Supervision

Quality Checks

Productivity Monitoring

Process Improvement

Leadership

Communication

Problem Solving

Organizational Skills

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees