Team Lead - Data Operations at Instawork

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Staffing, OperationsIndustries

Requirements

Bachelor's degree in business administration, information technology, computer science, or a related field
Minimum of 2-3 years of experience in data management, operations, or related roles
Minimum 2-3 years of experience in people management while managing 10+ people
Proven leadership experience, including managing and developing teams
Strong understanding of data management principles, project management principles and methodologies
Proficiency in data analysis tools and technologies, such as SQL, Excel, and data visualization tools
Excellent communication, collaboration, and stakeholder management skills
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
Experience in hiring, team building, and fostering a positive team culture

Responsibilities

Provide guidance, direction, and mentorship to a team of demand operation specialists and SME. Set clear goals, establish priorities, and ensure the team's performance aligns with organizational objectives
Implement and maintain processes for validating and verifying data accuracy, consistency, and integrity. Develop and enforce data quality standards and best practices to improve overall data quality
Manage short-term and long-term projects with 100% documentation and adherence to timelines. Define performance metrics, goals, accuracy metrics, and train agents for the project along with sending proactive updates to stakeholders
Oversee the collection, organization, and maintenance of data in databases and other systems. Ensure data is structured in a way that supports efficient retrieval, analysis, and reporting
Identify opportunities to streamline and automate data management processes to improve efficiency and productivity. Collaborate with cross-functional teams to implement tools and technologies that enhance data operations
Partner with Biz-Ops, product management, engineering, billing ops, and sales teams to understand data requirements and priorities. Collaborate on initiatives to enhance data for internal and external stakeholders
Track key performance indicators (KPIs) related to data quality, timeliness, and operational efficiency. Analyze trends, identify areas for improvement, and implement corrective actions as needed
Develop training programs and resources to educate team members on data management best practices, tools, and technologies. Foster a culture of continuous learning and skill development within the team
Communicate regularly with stakeholders to provide updates on data operations, address concerns, and solicit feedback. Act as a liaison between the product data operations team and other departments within the organization

Skills

Key technologies and capabilities for this role

Team LeadershipMentorshipData Quality AssuranceData ValidationProject ManagementPerformance MetricsDatabase ManagementProcess OptimizationStakeholder CommunicationTraining

Questions & Answers

Common questions about this position

What is the team size I'll be managing as Team Lead?

You will oversee and manage a team of 15 people.

Is this position remote or does it require office work?

This information is not specified in the job description.

What are the key responsibilities for this Team Lead role?

Key responsibilities include providing leadership and mentorship to the team, ensuring data quality assurance, managing projects with full documentation, overseeing data management, process optimization, cross-functional collaboration, performance monitoring, training, and stakeholder communication.

What is the company culture like at Instawork?

Instawork emphasizes an AI-first approach, scaling quickly with backing from top investors, and creating economic opportunities, while fostering continuous learning and skill development within teams.

What salary or compensation does this role offer?

This information is not specified in the job description.

Instawork

Connects businesses with vetted hourly workers

About Instawork

Instawork connects businesses with over 5 million vetted short-term, seasonal, and temp-to-hire workers through its online platform. It primarily serves companies looking for hourly workers, offering a solution that is more efficient than traditional staffing agencies. The platform features an intelligent matching system that pairs businesses with suitable workers from its extensive database, supported by a rigorous vetting process to ensure reliability. This has led to a high demand for Instawork's workers, with 93% of businesses wanting them to return and a low 2% no-show rate. Businesses can view worker profiles and experience before they pick up shifts, and those looking for full-time employees can also search and hire from the database. Instawork generates revenue by charging businesses for connecting them with workers, and its importance grew during the pandemic, solidifying its market position.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$144MTotal Funding

SERIES_DCompany Stage

Consulting, Consumer SoftwareIndustries

1,001-5,000Employees