Procurify

Team Lead, Customer Support

Canada

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Support, Technical Support, Customer ServiceIndustries

Requirements

Candidates should possess at least three years of experience in a technical support role, demonstrating a strong understanding of customer service principles and technical troubleshooting skills. Experience leading and mentoring a team is also preferred.

Responsibilities

As a Team Lead, Customer Support, you will lead and support a team of Technical Support Advocates by managing daily operations, coaching on best practices, and fostering an environment of continuous improvement. You will own and resolve high-impact escalations, motivate and inspire the team to meet and exceed KPIs, support inbound technical inquiries, ensure end-to-end issue resolution, act as a customer advocate, identify and reproduce bugs, develop team expertise, lead internal projects, coach and mentor team members, and be a role model for customer-first thinking.

Skills

Technical Support
Customer Service
Escalation Management
Performance Management
Issue Resolution
Knowledge Base Management
Process Improvement
Coaching
Mentoring
Customer Advocacy
Bug Reporting
Team Leadership
Empathy
Technical Troubleshooting

Procurify

Cloud-based spend management platform for organizations

About Procurify

Procurify provides a cloud-based spend management platform designed to help organizations manage their purchasing processes and control expenses. The platform offers tools for budgeting, approval workflows, and expense tracking, allowing businesses to gain real-time visibility into their financial operations. It primarily serves mid-sized to large enterprises across various industries, including technology, education, healthcare, and non-profits. Unlike many competitors, Procurify emphasizes a user-friendly interface and comprehensive support, making it easier for clients to adopt and utilize the software effectively. The company's goal is to help organizations align their spending with their core values and business objectives, ensuring they can make informed financial decisions.

Key Metrics

Vancouver, CanadaHeadquarters
2013Year Founded
$85.9MTotal Funding
DEBTCompany Stage
Enterprise Software, FintechIndustries
51-200Employees

Benefits

Flexible Work Hours
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Stock Options

Risks

Leadership transition to Chad Gaydos may lead to strategic shifts.
Integrating AI solutions could face implementation delays or customer dissatisfaction.
Increased fintech competition may impact Procurify's market share.

Differentiation

Procurify offers a user-friendly interface for mid-sized to large enterprises.
The platform provides real-time visibility into financial operations.
Procurify's SaaS model allows flexible subscription options for various business needs.

Upsides

Procurify secured $20M for AP product development and market expansion.
Growing demand for AI-driven accounts payable solutions benefits Procurify.
Embedded analytics trend enhances decision-making, aligning with Procurify's offerings.

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