Team Lead, Commercial Claims (Remote First) at Zensurance

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, InsurTechIndustries

Requirements

Valid provincial broker’s license is preferred
5+ years of commercial lines insurance experience
5+ years of claims experience as a broker or adjuster
1+ years of people leadership experience
Ability to provide empathy and sensitivity during difficult conversations
Able to communicate with clients in a clear manner
Attention to detail and demonstrated flexibility in managing multiple clients at a time
CRM, CAIB or CIP designations an asset

Responsibilities

Support and advise clients when they report a claim
Provide empathy and insurance expertise when working with clients who have suffered a loss
Manage and maintain open claims
Serve as a liaison with third-party vendors and follow up on any non-resolved abeyances
Assist with the administration and maintenance of the claims document management system
Support creation, revision, and review of controlled documents such as process flows, job aids, guides and lesson plans related to the claims process
Advocate for the client during the claims process, escalating when necessary
Take a proactive approach to problems and issues, working ahead of potential challenges
Assist the customer experience team in their activities
Other duties as assigned
Continue to learn and inspire others to continue to learn as well
Build up others and inspire their colleagues to do things that are more challenging than what they might think they are capable of
Be accountable for managing and driving performance to exceed company targets, by conducting team meetings and impactful performance plans to elevate results
Perform one-on-one meetings with each of their direct reports and work to discover action items to help them improve
Actively shadow team members and coach them to lift their performance to achieve desired levels
Assist in the onboarding and training of new talent and set them up for success

Skills

Key technologies and capabilities for this role

Claims ManagementTeam LeadershipProcess ImprovementClient SupportInsurance ExpertiseVendor ManagementDocument ManagementCommercial Insurance

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote-first position.

What is the salary or compensation for this role?

This information is not specified in the job description.

What qualifications are required for this role?

A valid provincial broker’s license is preferred.

What is the company culture like at Zensurance?

Zensurance values ownership, collaboration, and innovation, with a team that thrives on solving complex challenges, challenging the status quo, and making a real impact in a fast-growing, customer-focused company.

What makes a strong candidate for this Team Lead role?

A strong candidate is a 'player coach' who can manage and coach a team of claims brokers, drive performance to exceed targets, provide empathetic client support with insurance expertise, and improve systems and processes.

Zensurance

Simplifies commercial insurance for small businesses

About Zensurance

Zensurance simplifies the process of obtaining commercial insurance for small businesses in Canada. Acting as a brokerage, it connects small business owners with various insurance providers to offer products like liability insurance, cyber liability insurance, and commercial auto insurance. By utilizing advanced technology, Zensurance reduces operational costs, allowing them to provide competitive rates and a streamlined purchasing experience. Unlike many competitors, Zensurance offers 24/7 support through a dedicated claims team, ensuring clients receive assistance whenever needed. The company's goal is to empower small businesses by making insurance accessible and affordable, while also providing educational resources to help owners understand their insurance needs.

Toronto, CanadaHeadquarters

2016Year Founded

$13.2MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Remote Work Options

Hybrid Work Options

Comprehensive and Flexible Health and Dental Plans

Health Savings Account/Flexible Spending Account

Parental Leave

Home Office Stipend

Risks

Increased competition from InsurTech startups may erode market share.

Rising customer expectations require continuous innovation in technology and services.

Potential regulatory changes in Canada could impact operations and compliance costs.

Differentiation

Zensurance simplifies insurance for small businesses with a tech-driven approach.

They offer curated insurance packages tailored to specific industry needs.

Zensurance provides 24/7 claims support, enhancing customer satisfaction and loyalty.

Upsides

AI-driven underwriting enhances personalized insurance offerings for small businesses.

Embedded insurance trends offer new distribution channels for Zensurance.

Growing demand for cybersecurity insurance aligns with Zensurance's product expansion.

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