Talent, Experience, and DEI Partner

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Location: Ireland or UK

Twilio is seeking a Talent, Experience, & DEI (TED) Business Partner for the APJ & EMEA regions. This role is part of the People Team and reports to the VP of Talent Experience & DEI (TED). The TED Partner will be the primary advocate for global Talent, Experience, and DEI programs outside the U.S., responsible for localizing and implementing these programs to advance the talent strategy, drive engagement, and foster an inclusive culture. This role involves collaboration with regional stakeholders to co-create and lead initiatives tailored to specific regional needs.

Responsibilities

• Serve as the main liaison between the global TED team and regional partners, including regional HR Business Partners, International Leadership Councils, local Hub Engagement Councils, and regional Employee Resource Groups.
• Adapt and deliver global TED program enablement (e.g., performance, development, culture) to fit local needs and culture.
• Partner with the regional People Team, communities, and business leaders to develop custom programs based on regional needs.
• Lead employee listening mechanisms in regions, including focus groups, interviews, and survey debriefs.
• Translate employee feedback into actionable insights and influence global program improvements.
• Facilitate training, team interventions, and learning opportunities across the region.
• Design and maintain a regional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of TED programs.
• Stay current on research and trends in organizational health, culture, inclusion, and leadership, and bring recommendations to the team.

Qualifications

Required:

• Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
• Minimum 10+ years in HR, organizational culture, or talent development, with international/multinational experience.
• Proven ability to independently lead and manage multiple, concurrent projects.
• Experience supporting transformation and change management initiatives at a global or regional scale.
• Strong facilitation skills and experience delivering live and asynchronous training to various audiences.
• Skilled in both qualitative and quantitative data analysis to inform decision-making and measure impact.

Desired:

• Demonstrated ability to influence without authority and build trusted partnerships with stakeholders at all levels, including senior leadership.
• Demonstrated commitment to building belonging and a positive employee experience.
• Comfortable working in fast-paced and ambiguous global environments.

About Twilio

At Twilio, we are shaping the future of communications from home. We provide innovative solutions to hundreds of thousands of businesses and empower millions of developers globally to create personalized customer experiences. Our remote-first approach, strong culture of connection, and global inclusion ensure that no matter the location, employees are part of a vibrant team making a global impact. Twilio offers a rewarding career where your growth is in your hands.