Systems Engineering Lead (Lead Ops Engineer) at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field
Proven experience (3-5 years) in a leadership role, with a focus on infrastructure and hosting operations
Strong technical expertise in cloud technologies (AWS) and services, with hands-on experience in managing cloud infrastructure (2-3 years)
Service Delivery Management Experience (service level management driving problem management and operational efficiencies)
Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams / enterprise stakeholder management
Strong problem-solving skills and a proactive approach to identifying and addressing technical challenges
Nice to have: Experience working in agile development environments and familiarity with agile methodologies (e.g., Scrum, Kanban)
Nice to have: Automation Background
Nice to have: Any AWS Certification
Nice to have: ITIL certification
Nice to have: Security and Compliance: Knowledge of security best practices and experience in implementing and maintaining security controls to ensure compliance with relevant standards and regulations (vulnerability and patch management)

Responsibilities

Provide leadership and direction for operational support teams, ensuring timely resolution of incidents and effective communication with stakeholders
Establish and maintain service level agreements (SLAs) for operational support activities, and continuously monitor and improve support processes
Implement and optimize monitoring, logging, and alerting systems to facilitate proactive issue detection and resolution
Lead and inspire the infrastructure team, providing guidance, support, and mentorship to ensure the successful execution of projects and initiatives
Establish incident management processes and procedures to ensure timely response and resolution of incidents impacting cloud services
Define incident severity levels, escalation paths, and communication protocols to effectively manage incidents of varying impact and urgency
Lead incident response efforts during major incidents, coordinating cross-functional teams and stakeholders to mitigate impact and restore service
Develop and maintain a major incident response plan outlining roles, responsibilities, and procedures for responding to and resolving major incidents
Conduct regular tabletop exercises and simulations to test the effectiveness of the major incident response plan and identify areas for improvement
Lead post-incident reviews and root cause analyses to identify systemic issues and implement corrective actions to prevent recurrence
Implement comprehensive monitoring and observability solutions to gain insights into the health, performance, and availability of cloud infrastructure and services
Utilize monitoring tools and platforms (New Relic) to collect, analyze, and visualize metrics, logs, and traces
Establish and maintain robust monitoring and alerting mechanisms to ensure the timely detection and resolution of issues in our hosting environment
Monitor and analyze cloud infrastructure performance metrics to identify bottlenecks and areas for optimization
Implement performance tuning strategies to improve the efficiency and responsiveness of cloud-based applications and services
Work closely with development teams to optimize application performance and resource utilization in the cloud environment
Conduct trend analysis on system performance, incidents, and operational metrics to identify patterns, anomalies, and areas for improvement
Develop and maintain reports and dashboards to communicate key performance indicators (KPIs) and metrics related to processes and systems
Collaborate with stakeholders to derive insights from data and drive data-driven decision-making to optimize processes and enhance system reliability
Documentation

Skills

AWS

Cloud Infrastructure

Incident Management

Service Level Agreements

Monitoring

Logging

Alerting

Automation

Agile

Scrum

Kanban

ITIL

Security

Vulnerability Management

Patch Management

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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