Senior Manager, Incident Reponse
Vultr$150,000 - $225,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial TechnologyIndustries
Requirements
- Bachelor's degree, OR 3+ years of relevant work experience
- Associate degree in IT, Computer Science or related field, with 2 or more years of experience in IT support, major incident management, service management or a related role, or bachelor’s degree in IT, Computer Science or related field
- Basic understanding of server administration e.g., basic commands, file system navigation on Windows and Linux, Network troubleshooting, Database concepts, and cloud computing (preferred)
- A keen interest in learning new skills and technology through online resources (preferred)
- Must be a self-starter and pick up new skills and knowledge (preferred)
- Familiarity with ITIL framework and best practices (preferred)
- Stay current with industry trends and best practices in incident management (preferred)
- Knowledge of card payment services processing is highly preferred
- Ability to prioritize and multitask. Flexibility and adaptability in work approach (preferred)
- Excellent analytical problem-solving skills and the ability to drive multiple teams to achieve results (preferred)
- Must exercise a reasonable amount of independent judgment under minimum supervision (preferred)
- Must be result-oriented and constantly looking for new ways to improve efficiency and productivity (preferred)
- Excellent communication and customer service skills and dedication to enhancing customer service experience (preferred)
Responsibilities
- Develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process
- Communicate well and work cordially in global teams with teammates from different cultures and time zones
- Adhere to standard procedures and suggest improvements if needed
- Build the knowledge base and understand the various application service flows, products, services and support teams functions
- Manage high-impact, high-severity incidents with a focus on minimizing business disruptions
- Enhance technical skills through participation in ongoing training
- Operations environments require shift work, including weekends and holidays as requested or scheduled
- Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly
- Coordinate and facilitate the resolution of major incidents with relevant teams
- Track, update and close all assigned requests in the incident management system
- Create Incident reports and ensure all incidents and changes comply with ITIL and operation policies
Skills
Incident Management
ITIL
Major Incident Management
Communication
Knowledge Base Management
Shift Work
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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