System Operations Engineer at Universal Music Group

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, EntertainmentIndustries

Requirements

Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)
Strong knowledge of virtualization technology (VMware, Hyper-V)
Strong people skills and the ability to be both diplomatic and firm
Familiarity with operating system administration and tools including Microsoft, Mac OS X, and Linux
Experience with scripting to develop automation and reporting
Exposure to managing large cloud server infrastructure on AWS and/or Azure
Ability to communicate clearly in both written and verbal modes to technical and non-technical audiences
Ability to manage time well in a high-interruption operational environment and handle the details of several technical tasks simultaneously
Customer and service delivery oriented
Excellent and creative problem solver
Knowledge of Infrastructure as Code
MCSE and/or Linux certifications (desirable)
Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging (desirable)
Familiarity with Systems Reliability Engineering principles, automation, and AI (desirable)
Experience in service management (desirable)
International experience beneficial; additional languages a plus (desirable)

Responsibilities

Diagnose and solve problems, frequently under time constraints and business pressure
Contribute to detailed capacity and performance analysis
Work with vendors and global/regional IT groups to resolve problems in a timely manner
Serve as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution and communication
Monitor infrastructure operational alerts (e.g., environmental, server performance, and devices) and escalate as necessary
Maintain high quality process and procedure documentation
Maintain and implement high quality operational standards, processes, and procedures
Maintain redundancy, backup and recovery processes, and disaster recovery procedures
Maintain and enhance knowledge of key technologies
Monitor and tune systems to identify and eliminate issues and potential bottlenecks
Participate in developing automation to reduce the time spent on routine tasks
Work as part of a Mon-Sun roster, with office work required on weekends
Prepare, update, and provide progress on support tickets when handed off to the next region

Skills

server management

cloud management

troubleshooting

problem analysis

capacity planning

performance analysis

vendor management

infrastructure monitoring

IT operations

global IT coordination

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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