System and Workflow Specialist - Technical Support (m/f/d) at Danaher Corporation

Munich, Bavaria, Germany

Danaher Corporation Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Diagnostics, Healthcare, Medical DevicesIndustries

Requirements

  • Bachelor's or Master's degree in engineering, science, computer science or related technical field with proven experience of relevant instrument experience in a regulated industry
  • Demonstrates technical experience, strong analytical skills, and good judgment to solve problems; analyses information and standard practices to make judgments
  • Must be willing to travel internationally and domestically approximately 20-30% of the time
  • Fluent English
  • Advanced MS Office skills, Outlook, Word, Excel, Internet

Responsibilities

  • Assist with the initiation, design, development, and implementation of product improvements and changes
  • Provide real time technical support to Field Service teams
  • Evaluate the current implementation of the complete system, report and recommend improvements, modifications or service tooling that can be implemented on the products to peers, to reduce the cost and complexity for the service organization
  • Monitor, manage, and drive corrective actions for escalations arising from system misalignments
  • Establish a System Level Mentoring and Support framework for other GPTS and Field associates for resolving System Level Issues
  • Champion the connectivity of Automation and CIT products by evaluating and measuring their performance against an established connectivity framework and driving improvements in identified action areas
  • Support GPTS NPD Core Team members in concept design reviews to ensure alignment with connectivity framework and system requirements
  • Key contributor to the holistic strategy for “The System”: Thinks holistically around the solution and understands implications across automation, CIT, CCIA and Heme/UA
  • Bring “system thinking” to GPTS and Field Associates
  • Establish alignment of system level service documentation and training
  • Global support to resolve multi-system issues at customers
  • Work with system installation teams with focus on efficiency
  • Ability to principal critical conversations

Skills

Technical Support
System Evaluation
Product Improvement
Escalation Management
Corrective Actions
Mentoring
Medical Devices
Service Tooling

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters
1969Year Founded
IPOCompany Stage
Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries
10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.
Potential regulatory challenges in the EU for water quality sector.
Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.
The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.
Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.
Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.
Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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