Support Manager at Ombud

Denver, Colorado, United States

Ombud Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, TechnologyIndustries

Requirements

  • Proven track record in project management, preferably in a SaaS or technology company
  • Project Management Professional (PMP) Certification is strongly desired

Responsibilities

  • Manage and supervise the daily operations and workflow of the Data Entry Specialist team
  • Ensure seamless coordination and adherence to deadlines
  • Develop, implement, and execute project plans to enhance productivity and meet targets
  • Collaborate with the Customer Success team and other stakeholders to understand project requirements
  • Drive initiatives to improve data operations processes, including automation and optimization
  • Deliver on key performance metrics: data accuracy, productivity, and customer satisfaction
  • Identify opportunities for team growth and development, providing training and coaching
  • Foster a culture aligned with Ombud's core values: Hunger, Integrity, Growth Mindset, and Accountability

Skills

Project Management
PMP
Team Management
Workflow Coordination
Process Automation
Data Operations
Customer Success
Training
Performance Metrics

Ombud

Sales technology for optimizing operations

About Ombud

Ombud provides intelligent sales operations solutions for large enterprises, focusing on streamlining and optimizing sales processes. Its platform uses information workflows and machine automation to help businesses make informed decisions, which shortens the sales cycle and boosts revenue conversion. Ombud's clients include industry leaders like Rapid7 and AmerisourceBergen, who utilize its tools to manage and personalize sales content effectively. The company operates on a subscription-based model, ensuring consistent revenue, and hosts an annual user conference called SCALE to foster community and showcase new features. Ombud's goal is to enhance sales efficiency and maintain its leadership in the sales technology market.

Denver, ColoradoHeadquarters
2011Year Founded
$16.9MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Enterprise SoftwareIndustries
11-50Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Vacation
Sabbatical Leave
Flexible Work Hours
Remote Work Options
Company Equity

Risks

Emerging startups offer similar solutions at lower prices, threatening Ombud's market share.
Economic downturns could reduce enterprise spending on sales technology solutions.
Data privacy regulations may impose additional compliance costs on Ombud.

Differentiation

Ombud simplifies sales operations with intelligent content collaboration workflows.
The platform leverages machine automation to reduce sales cycles and increase revenue.
Ombud's solutions enable personalized sales pitches at scale for enterprise clients.

Upsides

Growing demand for AI-driven sales tools enhances Ombud's market potential.
Subscription model ensures predictable revenue streams for Ombud.
Rising importance of personalized sales content aligns with Ombud's offerings.

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