Support Engineer II

Portugal

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Infrastructure, Blockchain, Web3Industries

Requirements

Candidates should possess advanced scripting skills in Python, GoLang, Ruby, or Bash, along with a strong understanding of internet core protocols such as DNS, TCP/SSL, and HTTP. Experience with the Ethereum JSON RPC specification, infrastructure as code tools like Terraform and Ansible, and managing Linux hosts is required. Expertise in proactive alerting and monitoring systems, technical customer support including troubleshooting and CLI tools, and the ability to set up unfamiliar software are also necessary. Previous experience in blockchain technology is considered a bonus.

Responsibilities

The Support Engineer II will handle technical support requests, debug Web3 requests, and translate customer issues into actionable items for the developer team. They will be responsible for quickly resolving customer issues and documenting their processes. Engineers are expected to participate in customer support on a rotating basis to better understand customer needs and collaborate on solutions.

Skills

customer support

debugging

Web3

blockchain

data infrastructure

communication

ownership

teamwork

problem-solving

QuickNode

Tools and services for Web3 developers

About QuickNode

QuickNode provides tools and services for developers creating Web3 applications in the blockchain space. Its main offerings include elastic APIs, analytics, and a knowledge base that help developers efficiently access blockchain data. QuickNode's services support various applications, such as decentralized finance (DeFi) apps, non-fungible token (NFT) DApps, and digital wallets, and are designed to handle high volumes of API requests with quick response times. This company stands out from competitors by simplifying access to blockchain data, including balances and transfer history, and by offering IPFS storage solutions. QuickNode's goal is to empower developers with a comprehensive toolkit that enhances their ability to build and innovate in the blockchain ecosystem.

Miami, FloridaHeadquarters

2017Year Founded

$99.1MTotal Funding

SERIES_BCompany Stage

Crypto & Web3Industries

51-200Employees

Benefits

Remote Work Options

Performance Bonus

Flexible Work Hours

Risks

Increased competition from providers like Alchemy and Infura threatens QuickNode's market position.

Rapid technological advancements could render QuickNode's offerings obsolete without innovation.

Regulatory scrutiny on blockchain operations may pose compliance challenges for QuickNode.

Differentiation

QuickNode offers elastic APIs with faster response times than competitors.

The company provides comprehensive tools for DeFi, NFT DApps, and digital wallets.

QuickNode's IPFS storage and QuickAlerts tool enhance data management and on-chain notifications.

Upsides

Increased adoption of Layer 2 solutions boosts demand for QuickNode's RaaS offerings.

QuickNode's expansion of supported networks attracts a wider range of developers.

The rise of serverless computing aligns with QuickNode Functions, enhancing infrastructure flexibility.

Land your dream remote job 3x faster with AI

Try Jobo Free